Customer Success Executive

1st-jobs.com; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading job platform is seeking a Customer Success Executive in Dubai to support tenants and landlords using their solutions. This role involves onboarding clients, enhancing satisfaction, and managing inquiries. The ideal candidate should have a minimum of 3 years in customer success or outbound sales and strong communication skills. Competitive salary of AED 3,000 – 4,000 plus performance incentives offered.

Benefits

Attractive performance-based incentives

Qualifications

• Minimum 3 years experience in outbound sales, customer success, or support roles.
• Strong communication skills with a customer-first mindset.
• Comfortable working with digital platforms and CRM tools.

Responsibilities

• Act as the primary point of contact for tenant and landlord inquiries related to RNPL.
• Support onboarding and troubleshoot issues on the Client's online portal.
• Deliver RNPL tutorials via calls, email, and chat.
• Monitor tenant satisfaction and follow up post-lease to ensure retention.
• Collect feedback and recommend product improvements to reduce support volume.
• Support property sourcing through outbound cold calling for consultants.

Skills

Sales & negotiation

Relationship and retention management

Clear communication and empathy

Customer satisfaction (CSAT) focus

Process improvement mindset

Job description

Customer Success Executive

Location: UAE
Salary: AED 3,000 – 4,000 + attractive performance-based incentives

Role Overview

We are looking for a customer-focused Customer Success Executive to support tenants and landlords using Client'sRNPL solutions. The role ensures smooth onboarding, high satisfaction, and strong adoption while supporting property sourcing through outbound calling.

Key Responsibilities

• Act as the primary point of contact for tenant and landlord inquiries related to RNPL
• Support onboarding and troubleshoot issues on the Client'sonline portal
• Deliver RNPL tutorials via calls, email, and chat
• Monitor tenant satisfaction and follow up post-lease to ensure retention
• Collect feedback and recommend product improvements to reduce support volume
• Support property sourcing through outbound cold calling for consultants

Requirements

• Minimum 3 years experience in outbound sales, customer success, or support roles
• Strong communication skills with a customer-first mindset
• Comfortable working with digital platforms and CRM tools

Key Skills

• Sales & negotiation
• Relationship and retention management
• Clear communication and empathy
• Customer satisfaction (CSAT) focus
• Process improvement mindset