Customer Success Associate

Payoneer; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading financial services company in Dubai seeks a Customer Success Associate to manage and expand client relationships across its suite of solutions. The ideal candidate will have at least 2 years of experience in customer success or business development, with fluency in English and at least one other language such as Russian or French. Responsibilities include client retention, upselling, and collaborating with internal teams. This role requires strong commercial acumen and a data-oriented mindset. Flexibility to travel is also needed.

Qualifications

• 2 years of experience in customer success, business development, or a related field.
• Ability to understand business drivers that impact client performance.
• Willingness to travel domestically and internationally.

Responsibilities

• Manage existing client relationships with a strategic approach.
• Develop a strong understanding of the services and partner network.
• Collaborate with sales, marketing, and product teams.
• Share insights to inform internal strategy.

Skills

Fluency in English

Fluency in Russian or French and Arabic

Strong commercial acumen

Data-oriented mindset

Analytical skills

Job description

Customer Success Associate

Location: Dubai UAE

Role summary

As a key member of our regional team you will be responsible for managing and expanding existing client relationships across the financial services sector. Acting as a strategic business partner you’ll focus on client retention, upselling and cross‑selling Payoneer’s suite of solutions. This role requires a consultative approach, a deep understanding of our products and partner networks and the ability to identify new opportunities based on client needs and market trends.

What you’ll do

• Manage existing client relationships with a consultative and strategic approach to drive retention, upsell and cross‑sell opportunities.
• Develop a strong understanding of Payoneer’s services and partner network to address client needs and drive value.
• Consistently aim to exceed strategic and financial performance targets.
• Act as the voice of the customer internally, collaborating with sales, marketing, partnerships, operations and product teams.
• Share market insights including customer feedback, competitor analysis and local trends to inform internal strategy.
• Support the development of Payoneer’s financial services capabilities and help shape and execute a regional go‑to‑market strategy.
• Collaborate cross‑functionally to create and deliver compelling value propositions tailored to client needs.

Who you are

• Fluent in English with excellent verbal and written communication skills.
• Fluent in Russian or French and Arabic.
• 2 years of experience in customer success, business development or a related field.
• Strong commercial acumen with the ability to understand the business drivers that impact client performance.
• Data‑oriented mindset with keen attention to detail and strong analytical skills.
• Comfortable making decisions in a dynamic environment and anticipating future client and market needs.
• Willingness and flexibility to travel both domestically and internationally as needed.

Bonus points

• Experience in the payments or banking industry.
• Familiarity with data analytics and business intelligence tools.

Required Experience:

IC