Medical Insurance Client Success Specialist

abu dhabi insurance brokers; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance firm in Abu Dhabi seeks a Customer Support Officer to manage client accounts and ensure smooth operations for medical insurance after sales. Responsibilities include coordinating policy issuance, providing support during policy validation, processing changes, and maintaining client communication. Strong focus on client satisfaction, attention to detail, and timely policy servicing are crucial. Join a supportive team committed to operational excellence in the insurance sector.

Responsibilities

• Manage client accounts and support all operational aspects of medical insurance after sale.
• Coordinate policy placement and issuance after confirmation from the technical team.
• Provide support during policy validation, ensuring timely responses to inquiries.
• Process policy changes as per client requests or organizational requirements.
• Maintain ongoing communication with clients and insurance companies to ensure quality.
• Assist clients with all required paperwork related to policy issuance and claims.
• Monitor policy renewal dates and communicate renewal terms with clients.
• Handle inquiries and assist with claims process coordination.

Skills

Client Satisfaction

Attention to Detail

Timely Policy Servicing

Proactive Communication

Regulatory Compliance

Renewal Retention Rate

Technical Competency

Problem Solving

Team Collaboration

Continuous Learning

Job description

A leading insurance firm in Abu Dhabi seeks a Customer Support Officer to manage client accounts and ensure smooth operations for medical insurance after sales. Responsibilities include coordinating policy issuance, providing support during policy validation, processing changes, and maintaining client communication. Strong focus on client satisfaction, attention to detail, and timely policy servicing are crucial. Join a supportive team committed to operational excellence in the insurance sector.