Customer Experience Specialist – Call Center

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Dubai seeks a motivated Customer Service Representative to provide outstanding service and resolve issues. You will handle customer complaints, upsell products, and maintain detailed customer records. Ideal candidates should possess strong teamwork skills, a problem-solving attitude, and the ability to adapt to changing situations. Compliance with bank policies is essential for this role.

Qualifications

• Strong team spirit and motivation.
• Ability to handle customer complaints effectively.
• Comfortable with upselling and lead generation.

Responsibilities

• Attend to incoming calls according to quality guidelines.
• Resolve customer complaints satisfactorily within authority limits.
• Generate new leads and upsell FAB products.

Skills

Customer service excellence

Complaint resolution

Communication skills

Problem-solving

Job description

A leading financial institution in Dubai seeks a motivated Customer Service Representative to provide outstanding service and resolve issues. You will handle customer complaints, upsell products, and maintain detailed customer records. Ideal candidates should possess strong teamwork skills, a problem-solving attitude, and the ability to adapt to changing situations. Compliance with bank policies is essential for this role.