Airport Customer Service Agent jobs in United Arab Emirates

Location : Dubai-UAE

Industry : IT Services (Solutions Integrator)

Sectorial Experience : Government

Job Summary :

As a Senior Account Manager, you will be responsible for the development and performance of all sales aspects in the assigned accounts. You will manage all sales activities and provide leadership towards the achievement of maximum profitability and growth in line with company vision and values, establish plans and strategies to expand the customer base in the assigned area and contribute to the development of partners. Senior connection across the UAE Federal and Local Government is a prerequisite.

Key Responsibilities :

• Developing a business plan and sales strategy for the Government vertical in Dubai / UAE that ensures attainment of company sales goals and profitability
• Handling the performance and development of all sales activities
• Being prowess in selling solutions and managed services
• Preparing action plans to generate sales leads and prospects effectively
• Initiating and coordinating development of action plans to work effectively on leads
• Providing timely feedback to senior management regarding sales performance
• Updating the Sales CRM on a daily basis
• Maintaining accurate records of all pricings, sales, and activity reports submitted to partners and clients
• Creating and conducting proposal presentations and RFP responses
• Assisting the Pre-sales team in preparation of proposals and presentations
• Adhering to all company policies, procedures, and business ethics codes
• Maintaining contact with all clients in the market area to ensure high levels of client satisfaction
• Performing other duties as assigned

Experience, Skills & Qualifications :

• BA, MBA preferred or equivalent
• 5-7 years of relative experience in account sales management
• Strong experience in selling Software Applications, Cloud and Managed Services in the UAE
• Professional Sales Hunter with strong abilities to penetrate new accounts
• Established list of senior contacts in the UAE Government vertical
• Extensive experience in all aspects of sales reporting systems and processes
• Strong understanding of customer and market dynamics and requirements with the ability to communicate technical details in a clear, understandable manner
• Proven leadership and ability to generate sales and produce results
• Self-motivated, strong problem-solving skills, ability to analyze complex multivariate problems, and use a systematic approach to gain quick resolution
• Strong communication (written and verbal) and presentation skills
• Fluency in English & Arabic language