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About The Role

We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services as an Airport Services Duty Officer based in Sharjah, United Arab Emirates.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers, and boarding to ensure high service standards. You will aim to achieve maximum customer satisfaction and on-time departures. Additionally, you will have overall control of the shift as a direct representative of the Airport Services Manager, ensuring the punctuality and safety of all Qatar Airways operations.

Specific Accountabilities Include

1. Ensuring passenger and aircraft handling practices conform to safety and security standards.
2. Meeting all Qatar Airways aircraft handling standards on a shift basis.
3. Managing and controlling manpower during the shift to optimize utilization, staff morale, and discipline.
4. Proper allocation of manpower and resources in airport operations.
5. Performing checks to maintain standard compliance.
6. Resolving customer problems and complaints during duty, collaborating with departments including Customer Relations for resolution.
7. Facilitating ramp handling activities in coordination with GHA, caterers, fueling, maintenance, cargo, and crew to expedite departures.

Be part of an extraordinary story

Your skills, imagination, and ambition have no limits here. We offer infinite opportunities to grow and tackle rewarding challenges that build your skills and experience. Join our future, shape your life, and be part of an international community. Our best is yet to come. To us, the impossible is just a challenge. Join us as we dare to do what’s never been done before. Together, everything is possible.

Job Posting

Jun 3, 2025, 12:13:14 PM

The successful candidate will possess the following qualifications and skills:

1. Relevant college or university qualification.
2. Minimum 4 years of relevant experience in an airline or reputable Ground Handling Operations at a supervisory level.
3. Excellent communication skills with fluency in English.
4. Knowledge of weight and balance, ramp handling, and dangerous goods regulations.
5. Ability to perform duties under pressure while maintaining high customer service standards.
6. Good understanding of conditions of carriage, international civil aviation safety, and security procedures.
7. Experience in passenger services, baggage services, ground operations, dangerous goods regulations, and ramp handling.
8. High level of computer literacy.
9. Excellent customer focus and service delivery skills.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses. We’ve grown fast, broken records, and set trends. We dare to achieve what’s never been done before. Whether creating unique customer experiences or innovating behind the scenes, every person contributes to our story of growth and determination. Now is the time to bring your ideas and passion to a place where your ambition has no boundaries. Join a truly global community.