Residence Bell Attendant

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated hospitality professional for a full-time role. Responsibilities include assisting guests with luggage, adhering to check-in/out procedures, and maintaining a clean entrance and lobby. Ideal candidates will have at least one year of experience in hospitality or customer service, possess strong communication skills, and be able to effectively work in a team environment. The ability to remain calm under pressure while providing excellent customer service is crucial.

Qualifications

• Minimum one year experience in hospitality or customer service related industry.
• Good English language verbal communication skills.
• Ability to work cohesively with co-workers and managers as part of a team.

Responsibilities

• Assist guests with heavy packages and luggage courteously.
• Adhere to check-in and check-out procedures for baggage handling.
• Welcome guests with appropriate greetings.
• Guide guests to the Front Desk during check-in.

Skills

Customer service

Communication skills

Teamwork

Attentiveness to guest needs

Judgment with difficult guests

Job description

Responsibilities

• Assist guests with heavy packages, coats, suitcases, etc., courteously and quickly before having to be asked
• Adhere to guest check-in and check-out procedures pertaining to baggage handling
• Welcome guests at the main entrance with a greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance, drive-way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check-in
• Be familiar with hotel layout and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests, especially repeat and long-staying guests, and routinely greet guests as they pass through the lobby
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff

Qualifications

• Minimum one year experience in hospitality or customer service related industry
• Good English language verbal communication skills
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Remote Work

No

Employment Type

Full-time