Hotel IT Support Specialist - Guest Experience Tech

Minor International; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading hotel management company in Dubai is seeking a dedicated IT Support Specialist to ensure all IT systems function effectively in supporting guest services. The ideal candidate will have 13 years of IT support experience, preferably in the hospitality industry, and knowledge of hotel systems. Responsibilities include troubleshooting technical issues, coordinating with vendors for maintenance, and assisting guests with IT needs. The position is full-time and requires proactive problem-solving skills.

Qualifications

• 13 years of IT support experience, preferably in hotel or hospitality.
• Knowledge of hotel systems is an advantage.
• Understanding of networking and basic cybersecurity.

Responsibilities

• Provide first-line IT support to hotel staff and departments.
• Troubleshoot hardware and software issues.
• Ensure stable internet and network connectivity across the property.

Skills

Troubleshooting skills

Customer service skills

Proactive attitude

Education

Diploma or Bachelor's degree in Information Technology

Tools

PMS

CCTV access control

Job description

A leading hotel management company in Dubai is seeking a dedicated IT Support Specialist to ensure all IT systems function effectively in supporting guest services. The ideal candidate will have 13 years of IT support experience, preferably in the hospitality industry, and knowledge of hotel systems. Responsibilities include troubleshooting technical issues, coordinating with vendors for maintenance, and assisting guests with IT needs. The position is full-time and requires proactive problem-solving skills.