Welcome Desk Talent Coach

Marriott Hotels Resorts; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a guest service professional to manage guest check-ins and ensure smooth payment processing. The ideal candidate should have a high school diploma and at least 1 year of supervisory experience. Responsibilities include setting up accurate guest accounts, reviewing daily reports, and accommodating guest requests. This position offers an inclusive work environment and the chance to be part of the dynamic hospitality industry.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins verifying guest identity.
• Set up accurate accounts for guests according to their requirements.
• Supply guests with directions and property information.

Skills

Guest service management

Payment processing

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Process all guest check‑ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paid‑outs and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.