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Telecommunication jobs in South Africa

Team Leader - Durban - South Africa

Wns (Holdings) Limited (Adr)

Durban
On-site
ZAR 200,000 - 300,000
18 days ago
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Delivery Assessment Engineer

First Recruitment Group

Noordwes
Hybrid
ZAR 50,000 - 70,000
18 days ago

B2B Sales Representative

Oneway Recruitment

Durban
On-site
ZAR 200,000 - 300,000
18 days ago

New Business Development Executive

DVT

Gauteng
On-site
ZAR 1,200,000 - 1,800,000
19 days ago

ERP Sales Order Specialist — SAP, Excel & Logistics

Oxyon People Solutions

Midrand
On-site
ZAR 250,000 - 300,000
19 days ago
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Airtime Lending Portfolio Lead | Fintech Telco Growth

Black Pen Recruitment

Cape Town
Hybrid
ZAR 800,000 - 1,200,000
19 days ago

AVP, Analytics – Lifestyle (L11)

Synchrony

Burgersfort
Remote
ZAR 500,000 - 600,000
19 days ago

Senior Geospatial Data Architect for Telco & Cloud

Sabenza IT & Recruitment

Johannesburg
On-site
ZAR 900,000 - 1,300,000
19 days ago
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Data Scientist - JHB

Decision Inc

Midrand
On-site
ZAR 400,000 - 500,000
19 days ago

Data Analytics Engineer

Structureit Ltd

Gauteng
Remote
ZAR 200,000 - 300,000
19 days ago

Software Engineer - Data Services

AiR

Stellenbosch
On-site
ZAR 500,000 - 700,000
19 days ago

In-country Operations Manager

Employee Referrals

South Africa
Remote
ZAR 600,000 - 900,000
19 days ago

RF Filter Alignment Technician

Filtronic

Sedgefield
On-site
ZAR 50,000 - 200,000
19 days ago

Enterprise Account Manager

Developmenthub

Johannesburg
On-site
ZAR 800,000 - 1,200,000
19 days ago

Portfolio Manager (Unsecured Consumer Lending / Fintech / Airtime Advanced)

Black Pen Recruitment

Cape Town
Hybrid
ZAR 800,000 - 1,200,000
19 days ago

Director of IT & Digital Transformation

Trades Workforce Solutions

City of Johannesburg Metropolitan Municipality
On-site
ZAR 1,300,000
19 days ago

Head of Information Technology

Trades Workforce Solutions

City of Johannesburg Metropolitan Municipality
On-site
ZAR 1,300,000
19 days ago

B2C Sales Administrator

DSL Telecom

Somerset West
Hybrid
ZAR 30,000 - 50,000
19 days ago

Customer Success Manager - B2B Software

DSL Telecom

Somerset West
Hybrid
ZAR 300,000 - 400,000
19 days ago

Sybase Database Administrator

Sabenza IT & Recruitment

Johannesburg
On-site
ZAR 500,000 - 700,000
19 days ago

Mid-level Product Designer

Sand Technologies

South Africa
On-site
ZAR 200,000 - 300,000
19 days ago

Key Account Manager - SaaS

DSL Telecom

Somerset West
On-site
ZAR 200,000 - 300,000
19 days ago

Sme Consultant

531F8411-Aef7-4Bdc-B809-Bf410C854A25

Gauteng
On-site
ZAR 200,000 - 300,000
20 days ago

Solar Solutions Sales Manager – Nigeria

JeloCorp

Boksburg
On-site
ZAR 1,018,000 - 1,529,000
20 days ago

Senior Carrier Wholesale Growth Lead (Africa)

Metamorphosis Integrated Solutions

Johannesburg
On-site
ZAR 750,000 - 1,000,000
20 days ago

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Team Leader - Durban - South Africa
Wns (Holdings) Limited (Adr)
Durban
On-site
ZAR 200 000 - 300 000
Full time
18 days ago

Job summary

A leading BPO firm in Durban is seeking a Team Leader to lead, coach, and develop a team of advisors in a call center environment. The ideal candidate will have at least 12 months of team leadership experience and a Matric qualification. Responsibilities include ensuring KPI targets are met and creating a positive learning atmosphere for team members, which is critical to delivering excellent customer service. This role provides an opportunity to impact both individual and team success significantly.

Qualifications

  • Minimum 12 months' team leader experience.
  • Minimum 12 months' experience in a call center environment.

Responsibilities

  • Lead, coach, and develop a team of advisors.
  • Deliver success against KPI targets through effective management.
  • Create a positive learning environment for team members.
  • Conduct performance reviews and support knowledge sharing.

Skills

Good motivational skills
Good managerial skills
High degree of patience
Excellent rapport-building skills
Effective time management

Education

Matric qualification with English and Maths
Job description

WNS Global Services Inc.

(NYSE : WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Globally, the group's over 41,+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since
  • and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers.

Key responsibilities
  • Deliver success against KPI targets and plans, through effective management of people.
  • Create a positive learning environment that empowers and develops team members.
  • Be a role model who participates in achieving the wider contact center overall objectives to allow a first class Sales environment.
  • Gathering information to analyse problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a "can do" attitude.
  • Understands the Business in that you are aware of the business strategy, products, service and organisational structure.
  • Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
  • Organises and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met.
  • Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
  • Conduct Performance reviews.
  • Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.
Qualifications and experience
  • Matric qualification with English and Maths.
  • Minimum 12 months' team leader experience.
  • Minimum 12 months' experience in a call center environment.
Knowledge, skills and attributes
  • Good motivational skills to bring out the best in team members.
  • Good managerial skills to lead the team successfully.
  • High degree of patience and assertiveness with excellent rapport‑building skills.
  • Positively contribute and lead in team activities.
  • Takes pride in work, checking own for quality i.e., Lead by example.
  • Maintains effective time management.
  • Manage the negativity of others.
  • Knowledge of disciplinary procedures.
  • Ability to prioritize deliverables and plan accordingly.
  • Embraces change whilst remaining productive and positive.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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