B2C Sales Administrator

DSL Telecom; Somerset West; Hybrid; ZAR 30 000 - 50 000; Full time

Job summary

A leading technology sales company in Somerset West is seeking a B2C sales administrator to join their inbound sales team. The ideal candidate will handle high volumes of leads and qualify prospects for connectivity products. Responsibilities include understanding customer needs, achieving sales quotas, and building strong client relationships. The role offers the potential for uncapped commission and requires previous sales or customer service experience.

Benefits

Uncapped commission potential

Medical Aid Contribution

Qualifications

• Previous experience in sales or customer service environment.
• Fast learner with a passion for sales and customer service.
• Strong computer literacy and ability to work independently.

Responsibilities

• Understand customer needs and requirements.
• Handle high volumes of phone calls, emails, and messaging.
• Achieve monthly and quarterly sales quotas.
• Build strong client relationships through proactive communication.

Skills

Sales experience

Customer service

Communication skills

Time management

Attention to detail

Bilingual (English & Afrikaans)

Education

Matric qualification

Tools

Microsoft Office Suite

CRM systems

Job description

Overview

Are you ready to unleash your sales potential and earn uncapped commission? We are looking for a results-driven B2C (business to consumer) sales administrator to join our inbound sales team to actively monetize a high volume of inbound web leads and qualified orders for our connectivity products and services. You must be comfortable handling dozens of leads per day, qualifying prospects and closing sales via phone, email and messaging. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. Ultimately, you will help build certainty throughout the sales and order process and build on our company’s reputation for offering outstanding service.

About Us: DSL Telecom is a Sales & Marketing company that specialises in high demand technology products including Internet, Voice and Cloud Services. We are the largest Vox business partner in SA, the largest post-paid Telkom dealer in the country and the first and largest Zoho partner in Sub-Saharan Africa. DSL Telecom has won numerous awards for our achievements and our positioning in relevant high growth industries means the possibilities are endless for DSL Telecom and the right candidate.

Responsibilities

• Learn the products and services offered
• Understand customer needs and requirements
• Handle high volumes of phone calls, mails and messaging from customers
• Ensure high lead/order conversion rates through building pipeline, inbound lead follow up and closing deals
• Handle the processing of all orders with accuracy and timeliness
• Build strong client relationships, through regular pro-active communication
• Ensure prompt and accurate answers to clients’ queries
• Achieve monthly and quarterly sales quotas
• Gather feedback from customers or prospects and share with internal teams
• Update internal CRM database supplier databases with account and service information
• Ensure adherence to laws and policies

Requirements

• Previous experience in Sales, customer service or similar environment
• Matric qualification
• Prioritizing, time management and organizational skills
• Fast learner and passion for sales & customer service
• Excellent verbal and written communication skills
• Fully bilingual (English & Afrikaans)
• Strong attention to detail
• Ability to prioritise own workload and work independently
• Good computer literacy, including Microsoft Office Suite & CRM
• This is primarily an office based position but a practical work from home workspace will be required should you be requested to work remote
• High Speed Internet Connection At Home (Including Back-Up connection) and UPS.
• High performance laptop pc and 2nd screen

Bonus

• Uncapped commission potential

Benefits

• Medical Aid Contribution

We are open to local candidates only. You will need to be in DSL Telecom’s office in Somerset West on a regular basis with the ability to work remote when required.