Restaurant jobs in South Africa

Job summary

An upscale restaurant located just outside Franschhoek is seeking a Restaurant Floor Manager to oversee daily operations and lead the front-of-house team. The ideal candidate will have a National Senior Certificate and at least two years of experience in a similar role, along with strong client service skills and the ability to handle feedback. This dynamic position requires fluency in Afrikaans and English, and a commitment to providing exceptional guest experiences in a fast-paced environment.

Qualifications

• Minimum two years of experience in a floor management or similar leadership role within a restaurant environment.
• Strong knowledge of food and beverage service, with emphasis on high-volume service.
• Ability to work hospitality hours, including evenings, weekends, and public holidays.

Responsibilities

• Oversee daily floor operations, ensuring excellent service and guest satisfaction.
• Lead and coordinate FOH staff, managing scheduling and training.
• Ensure seamless communication between FOH and BOH teams.
• Maintain restaurant ambience and cleanliness, creating a welcoming atmosphere.
• Assist with group bookings and events, ensuring smooth execution.
• Handle guest inquiries and special requests, resolving complaints professionally.
• Ensure compliance with health, safety and hospitality standards.