Reaction Manager

Tsebo Solutions; Midrand; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading service provider in Midrand seeks a capable manager to oversee Reaction Officers, ensuring operational excellence, compliance, and effective communication. Responsibilities include planning deployments, conducting site checks, and managing incidents. The candidate should have substantial experience in restaurant management, employee evaluation, customer service, and leadership. This full-time position promises an opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven management experience in a restaurant or similar environment.
• Strong knowledge of employment and labor law as it pertains to the restaurant industry.
• Ability to lead and mentor a team effectively.

Responsibilities

• Lead coordinate and manage all Reaction Officers for operational effectiveness.
• Plan and manage daily escort deployments according to requirements.
• Conduct regular site visits and compliance inspections.
• Ensure adherence to security procedures and policies.
• Monitor vehicle usage and driving standards.

Skills

Restaurant Experience

Customer Service

Employee Evaluation

Management Experience

Math

Employment & Labor Law

Sanitation

Leadership Experience

P&L Management

Mentoring

Supervising Experience

Restaurant Management

Job description

Duties & Responsibilities

Lead coordinate and manage all Reaction Officers to ensure operational effectiveness and service excellence.

Plan and manage daily escort deployments in line with operational requirements.

Conduct regular site visits route checks and compliance inspections.

Ensure adherence to all security procedures company policies and legal requirements.

Monitor track and manage vehicle usage and driving standards.

Manage incidents provide immediate operational support and ensure accurate reporting.

Maintain communication with clients control room and senior management regarding operations.

Conduct regular briefings training and performance appraisals for Reaction Officers.

Enforce discipline address misconduct and implement corrective actions where required.

Prepare operational reports incident logs and ensure administrative compliance.

Key Skills

• Restaurant Experience
• Customer Service
• Employee Evaluation
• Management Experience
• Math
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Mentoring
• Supervising Experience
• Restaurant Management

Required Experience

Manager

Employment Details

• Employment Type : Full-Time
• Experience : years
• Vacancy : 1