puestos de Night Shift en United States

Calling all contact center agents willing to work night shift US hours.

Requirements:

• Experience in Sales or Telemarketing.
• Experience in Customer Service.
• Experience in Sales.
• Must have 6-12 months contact center experience or high-end retail experience.
• International BPO experience is advantageous.

Job Description:

• Manage time effectively during contacts without neglecting quality objectives (performing the job correctly and efficiently).
• Demonstrate active listening or reading, disposition, kindness, empathy, enthusiasm, patience, and added value / going the extra mile to ensure end user satisfaction.
• Achieve resolution in the first contact within their empowerment and escalate assertively when required (sense of urgency).
• Apply common sense and critical thinking.
• Follow defined procedures and correctly use work tools.
• Commit to continuous improvement and adhere to improvement actions agreed with your supervisor promptly.
• Follow security and confidentiality policies set by the company and client.
• Immediately report any incident or event that hinders job performance to your supervisor.
• Immediately report any safety-related incident or event to your supervisor or management team.
• Perform any task assigned by your immediate supervisor.

Competencies:

• Goal-oriented.
• Positive attitude.
• Self-confidence.
• Attention to detail.
• Strong resilience.