Tier 1 Service Desk Engineer – Night Shift

Believe Resourcing; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT service provider in Cape Town seeks a Night Shift Tier 1 Service Desk Engineer to provide technical support and monitoring after hours. Ideal candidates will have 3-4 years of MSP IT support experience and a strong knowledge of Windows and networking. Responsibilities include responding to alerts and incidents, logging tickets, and assisting with basic support tasks. A proactive approach and the ability to work independently are essential for success in this role.

Benefits

Loyalty-based medical aid

Overtime

Training and career development

Social events like Friday lunches

Profit share opportunities

Qualifications

• 3–4 years of MSP IT support experience is essential.
• Strong knowledge of Windows/macOS, M365, Azure, SharePoint.
• Basic understanding of networking concepts is necessary.

Responsibilities

• Provide after-hours technical support and troubleshooting.
• Monitor systems, alerts, and backups.
• Log and elevate tickets for higher-tier support.

Skills

MSP IT support experience

Windows/macOS

M365

Azure

Basic networking understanding

VMware/Hyper-V

RMM & security tools

Scripting (PowerShell)

Education

IT degree or certifications (A+, N+, MCSE, CCNA)

Job description

Tier 1 Service Desk Engineer – Night Shift

Location: Century City, Cape Town (On-site)

Employment Type: Full-time

Shift Options:

• 17:00 – 01:00

• 01:00 – 08:00 (UK hours)

About Our Client

Our client is an international Cybersecurity & IT Support provider offering world‑class exposure, advanced technical development, and strong career growth within a highly innovative environment integrating DevOps, automation, and cybersecurity.

About the Role

The Night Shift Tier 1 Engineer provides after‑hours technical support, incident resolution, and system monitoring. This includes responding to alerts, handling SOC‑related events, and escalating issues to higher‑tier engineers when needed. Ideal for someone who thrives working independently at night and is confident monitoring and supporting complex IT environments.

Key Responsibilities

• Provide after-hours technical support and troubleshooting.

• Monitor systems, alerts, backups, and SOC notifications.

• Log and elevate tickets with full details when issues require higher‑tier support.

• Assist with basic support across workstations, networks, cloud, and security.

• Contribute to documentation, processes, and continuous improvements.

Skills & Experience Needed

• 3–4 years MSP IT support experience (essential)

• Strong knowledge of Windows/macOS, M365, Azure, SharePoint, Google Workspace

• Basic understanding of networking (firewalls, VPN, VLAN, routing, wireless)

• Exposure to VMware/Hyper‑V, Windows Server, DNS, AD, GPO, DHCP, backup solutions

• Experience with RMM & security tools (FortiGate, ESET, Bitdefender, Duo, WebTitan, etc.)

• Scripting (PowerShell) beneficial

• IT degree or certifications (A+, N+, MCSE, CCNA) advantageous

What You’ll Need

• Ability to work independently during night hours

• Strong customer focus and communication skills

• Proactive problem-solving abilities

• Ability to handle pressure in a fast‑paced MSP environment

• Reliability, professionalism, and strong technical curiosity

Culture & Perks

• Loyalty-based medical aid and retirement benefits

• Overtime

• Training, career development & mentorship

• Friday lunches & social events

• UK trips for top performers

• Profit share opportunities

If you enjoy working nights, love IT, and want global exposure in a high‑performance environment, this role offers the perfect next step.