Senior In-Office Customer Support Specialist — Night Shift

Keen; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global tech firm in Cape Town is seeking a Customer Service Agent to support a U.S. client in the POS tech space. This position involves troubleshooting technical issues and providing support via email, chat, and phone. Ideal candidates should have over three years of customer service experience and strong communication skills. The role requires working night shifts to assist U.S. customers, offering competitive compensation and growth opportunities within the company.

Benefits

Competitive full-time compensation

Collaborative office culture

Medical allowance

Professional development budget

Birthday leave

Qualifications

• 3+ years of customer service, helpdesk, or tech support experience.
• Experience in handling phone, SMS, and email support channels.
• Ability to navigate complex issues and provide solutions.

Responsibilities

• Handle customer support tickets via various channels.
• Troubleshoot and resolve issues for business operations.
• Support API integrations and maintain strong SLAs.

Skills

Customer service experience

Technical support experience

Strong communication skills

Calm under pressure

Self-starter

Empathy

Job description

A global tech firm in Cape Town is seeking a Customer Service Agent to support a U.S. client in the POS tech space. This position involves troubleshooting technical issues and providing support via email, chat, and phone. Ideal candidates should have over three years of customer service experience and strong communication skills. The role requires working night shifts to assist U.S. customers, offering competitive compensation and growth opportunities within the company.