Monitoring And Evaluation jobs in United Arab Emirates

The Operations & Maintenance Specialist role is responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization. This role requires the ability to closely work with various stakeholders, including Vendors, Projects Teams, Supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery. Other aspects include telecommunication site construction and telecommunication site, tower, foundation, energy, etc. modifications in the field including reporting, acceptance, multi-tasking, and problem solving for all technical work established by the company. Ensuring all on-site activities are compliant with the best practices in H&S and quality.

Your responsibilities will include:

• Initiate and follow through actions required to achieve, improve, or maintain the agreed infrastructure service levels within budget, time and quality.
• Collaborate with internal stakeholders, including legal, finance, and procurement, to ensure that all contracts align with the organization's goals and objectives. Develop a reward-based commercial agreement that will allow for performance-based remuneration and protect contract profitability while ensuring customer satisfaction and partner retention.
• Review and analyse contracts to identify any potential risks or issues and develop strategies to mitigate those risks.
• Ensure that monitoring, measurement, reporting and evaluation of the Service Level Agreement KPIs are done to achieve value for money. The KPIs include target TTR, MTTR, MTBF, MTBSI & agree, maintain, and regularly review the SLAs and OLAs with the external service providers / contractors to ensure effective service delivery.
• Ensure that contract details and requirements are communicated timeously to all internal stakeholders as necessary.
• Ensuring all committed SLAs with various customers are met.

Other responsibilities:

• Ensure on-site liaison is done with maintenance contractors at the regional and central levels whenever necessary.
• Verify and reconcile all contractor invoices for payments.
• Routinely review the installed infrastructure and timely produce swap out plans and budget for the replacement of equipment that is due.
• Ensure development and maintenance of accurate records for the entire infrastructure.
• Reporting all accidents to personnel and/or property immediately to management.
• Design and review Maintenance routines and procedures within the SLM maintenance function to achieve desired effectiveness and efficiency.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership and support teams within a specific region.

The ideal candidate for this role will have:

• Relevant Electrical and/or Mechanical and/or Facilities and/or Construction Management - 3 year Degree/Diploma (BSc, B.Tech, S4, N6, T3) (Essential)

Core competencies, knowledge, and experience:

• Proven experience in contract management or a related field.
• Excellent negotiation and communication skills.
• Strong attention to detail and ability to manage multiple contracts simultaneously.
• In-depth knowledge of legal and regulatory requirements related to contract management.
• Familiarity with contract management software and tools.
• Ability to work independently and collaboratively with cross-functional teams.

Closing date for Applications: 11 April.

The base location for this role is Bryanston.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.