Minimum Requirements
- Matric
- Willingness to travel locally and in Africa .
- Proven experience with HubSpot CRM (Sales, Marketing, and Service Hubs).
- Strong experience in both technical system support and user training delivery .
- Skilled in Microsoft Office (especially Excel, Word, and PowerPoint).
- Confident, resilient, and service-oriented , with excellent communication skills.
- Able to work independently , take ownership, and engage with users at all levels.
Duties and responsibilities
HubSpot System Administration & Support (Marketing Hub, Content Hub & Service Hub)
- Serve as the primary support contact for HubSpot users across multiple business units
- Manage user accounts, permissions, and system access.
- Maintain database hygiene through contact cleanup, segmentation, and audit checks.Build and monitor dashboards, pipelines, reports, and workflow automation.
- Support Marketing with email campaigns, segmentation, landing pages, blogs, and performance analytics via HubSpot.
- Support Service Teams by managing incoming tickets, pipeline rules, SLAs, and customer feedback surveys.
- Assist with the integration of HubSpot to other platforms (email, website, social, etc.).
Internal Training Coordination (eLearning Platform & In-House Training)
- Lead HubSpot user training and onboarding sessions across departments and branches.
- Manage user access, onboarding, and updates on the eLearning Platform.
- Assist with the implementation, coordination, and maintenance of the companys eLearning platform.
- Script, upload, and maintain digital training modules and learning paths.
- Assist with filming and producing internal training videos, working closely with the Marketing and Service Hub teams.
- Track staff learning progress and support department heads with training allocation.
- Maintain records for reporting and compliance purposes.
External Training Support (Client & Partner Training)
- Coordinate external training schedules in collaboration with Sales and Operations.
- Manage training certificates, attendance records, and system administration.
- Support accreditation compliance related to MERSETA, MQA, and industry training standards.
- Assist with the development and maintenance of training systems used for customer and partner training engagements.
SharePoint & Internal Communication Support
- Maintain company updates, documentation, and communication content on the SharePoint intranet.
- Ensure internal communication is aligned with brand messaging and accessibility standards.