Jobs in Soweto, South Africa

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our team as Live Chat Customer Support Representatives. This fully remote position offers the opportunity to provide real-time assistance to customers through online chat platforms, ensuring prompt resolution of queries while delivering an exceptional customer experience. If you have strong communication skills, attention to detail, and a passion for helping people, this role is an excellent way to build your career in customer support.

• Respond to customer inquiries promptly through live chat platforms.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and escalates complex problems to the appropriate department.
• Maintain a positive and professional attitude while handling multiple chats simultaneously.
• Accurately record customer interactions and solutions in the system.
• Ensure customer satisfaction by resolving concerns effectively and efficiently.
• Collaborate with team members to improve support processes and service quality.

• Excellent written communication skills with strong grammar and typing speed.
• Strong problem-solving and multitasking abilities.
• Customer-first mindset with patience and empathy.
• Basic technical proficiency to navigate chat tools, CRM software, and knowledge bases.
• Ability to work independently in a remote environment.
• High level of accuracy and attention to detail.

• Entry-level applicants are welcome. Previous experience in customer support, call centers, or online chat roles is an advantage but not mandatory.
• Training will be provided to ensure success in the role.

• Flexible scheduling with both part-time and full-time opportunities available.
• Shifts may include evenings, weekends, and holidays based on business needs.
• Remote work allows you to manage your schedule in a comfortable home environment.

• Knowledge of customer service principles and practices.
• Ability to handle multiple chat sessions simultaneously without compromising quality.
• Quick learner with the ability to adapt to new tools, processes, and updates.
• Strong organizational and time-management skills.

• Competitive pay with performance-based incentives.
• Work-from-home flexibility with zero commute.
• Paid training and career development opportunities.
• Supportive team culture with ongoing coaching.
• Opportunities for career advancement within Progressive Technology.

At Progressive Technology, we believe in empowering our employees with the tools, training, and flexibility to excel in their roles. As a Live Chat Customer Support Representative, you will be at the forefront of delivering exceptional service, representing a company that values innovation, growth, and customer satisfaction. If you are looking for a rewarding career where you can grow professionally while working remotely, this is the perfect role for you.

Interested candidates are invited to submit their updated resume and a brief cover letter highlighting their communication skills and customer service experience.
Apply now through our careers page or email your application to us with the subject line: Live Chat Customer Support – Remote Application.