Jobs in Johannesburg, Südafrika

Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. Reflex specialises in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride ourselves on our ability to swiftly address the technological needs of our clients.

Our portfolio of ICT solutions spans various industries. Reflex Enterprise Solutions take the complexity out of technology, allowing you to focus on what you do best. We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services.

On the other hand, Reflex Carrier understands what is needed to build, manage, and operate complex backbone networks simply. Our solutions are tailored for Fibre Network Operators (FNO), Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.

Together, both divisions reflect our core values of expertise, clarity, and client-centricity. We take pride in being large enough to offer extensive support while remaining small enough to provide personalised service. At Reflex, our clients are at the centre of everything we do, and we’re committed to delivering reliable, jargon-free solutions that drive your success.

The Network Engineer is responsible for delivering technical excellence in LAN and Wi-Fi technologies. The role requires a balance of a depth of technical expertise, communication excellence, and a strong commitment to customer satisfaction. The engineer will provide professional and proactive support while maintaining a high level of stakeholder engagement and ensuring optimal network reliability.

• Network Administration & Maintenance
  • Maintaining and administering computer networks and related computing environments including configuring systems software, WIFI devices, switches, routers and firewalls.
  • Proactively monitor performance and ensure Network Services availability and reliability and take pre-emptive action.
  • Troubleshooting, diagnosing, and resolving hardware, network, and system problems.
• Ticket Management & Incident Handling
  • Provide Tier-2 support and troubleshooting to resolve issues, whilst also upskilling Tier 1 engineers, aligned with Reflex Priority Matrix.
  • Log, priorities and assign support calls, escalate when appropriate and communicate progress to all relevant parties.
• Documentation & Standard Operating Procedures
  • Creating basic diagrams and documentation, including SOPs.
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Collaboration & Stakeholder Liaison
  • Liaise with service providers and engineers and stakeholders for problem resolution.

Minimum Requirements:

• Matric Certificate

• Minimum 3 years’ experience working in an Enterprise environment.

• Experience in working with Mikrotik, Aruba, Huawei and Cisco equipment.

• Experience in Working with Wireless equipment (Ruckus, Aruba, Ubiquity)

• HCIA R&S or CCNA

• N+

• HCIA WLAN

• CCNP R&S or HCIP Datacom

• NSE4

• Understanding cabling standards and physical installation of routing and switching equipment

• STP, HSRP, VRRP, NTP, SNMP, NAT, ACL

• DHCP and DNS

• Static and Dynamic Routing

• Understanding of relevant port numbers for common services

• Analytical and problem-solving skills
• Excellent Communication skills both written and verbal.
• Logical thinking
• Attention to detail.
• Teamwork

Other information:

Other specific professional membership or certification that would be advantageous:

• NSE5 or NSE6 or NSE7

Additional information:

- Understanding of Routing protocols (ISIS, OSPF, BGP)