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It Service Desk Agent: Remote Support & Troubleshooter
Job summary
A technology support company is looking for a Technical Support Specialist in Cape Town. The role involves managing incoming support requests and resolving technical issues. The ideal candidate should possess a Matric, relevant certifications (A+, N+, ITIL), and have at least 3 years of experience in technical support. Familiarity with ITIL frameworks and basic networking knowledge is a must for this critical position in ensuring operational efficiency and providing timely user support.
Qualifications
- Minimum of 3 years in a technical support role.
- Proven ability to resolve technical issues.
- Experience handling incoming support requests.
Responsibilities
- Handle incoming support requests effectively.
- Resolve technical issues to maintain smooth operations.
- Provide timely user support.
Skills
Education
A technology support company is seeking a Technical Support Specialist to handle incoming support requests and resolve technical issues.
The role requires a Matric and equivalent A+, N+, ITIL certifications, and a minimum of 3 years in a technical support role.
Ideal candidates will be familiar with ITIL frameworks and possess basic networking knowledge.
This position is crucial for maintaining smooth operations and timely user support.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.