Remote Client Success & Support Specialist

Vortala; Remote; ZAR 250 000 - 350 000; Full time

Job summary

A supportive digital marketing firm is seeking a Client Support Specialist to assist North American clients with website management and digital marketing strategies. The role requires excellent communication skills and the ability to troubleshoot technical issues. This full‑time, remote position offers flexible family-friendly hours, ongoing training, and development opportunities. Ideal candidates should possess experience in client service and a positive demeanor. Join a fast-growing company that prioritizes professional growth and client satisfaction.

Qualifications

• Upbeat phone manner that instills confidence.
• Experience in client service through phone and email.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming support calls, email and chat from clients.
• Troubleshoot and resolve technical issues and customer complaints.
• Advise clients on digital marketing methods to enhance performance.
• Coordinate with internal teams to fulfill client requests.

Skills

Client service experience

Verbal communication

Written communication

Basic HTML

Basic Photoshop skills

Digital marketing skills

Organizational skills

Time management skills

Job description

A supportive digital marketing firm is seeking a Client Support Specialist to assist North American clients with website management and digital marketing strategies. The role requires excellent communication skills and the ability to troubleshoot technical issues. This full‑time, remote position offers flexible family-friendly hours, ongoing training, and development opportunities. Ideal candidates should possess experience in client service and a positive demeanor. Join a fast-growing company that prioritizes professional growth and client satisfaction.