It Service Desk Agent: Remote Support & Troubleshooter

Tych Business Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A technology support company is looking for a Technical Support Specialist in Cape Town. The role involves managing incoming support requests and resolving technical issues. The ideal candidate should possess a Matric, relevant certifications (A+, N+, ITIL), and have at least 3 years of experience in technical support. Familiarity with ITIL frameworks and basic networking knowledge is a must for this critical position in ensuring operational efficiency and providing timely user support.

Qualifications

• Minimum of 3 years in a technical support role.
• Proven ability to resolve technical issues.
• Experience handling incoming support requests.

Responsibilities

• Handle incoming support requests effectively.
• Resolve technical issues to maintain smooth operations.
• Provide timely user support.

Skills

Familiarity with ITIL frameworks

Basic networking knowledge

Education

Matric

A+ certification

N+ certification

ITIL certifications

Job description

Service Desk Agent • Cape Town, Western Cape

A technology support company is seeking a Technical Support Specialist to handle incoming support requests and resolve technical issues.

The role requires a Matric and equivalent A+, N+, ITIL certifications, and a minimum of 3 years in a technical support role.

Ideal candidates will be familiar with ITIL frameworks and possess basic networking knowledge.

This position is crucial for maintaining smooth operations and timely user support.