Deputy Store Manager- Springfield

Adidas; Durban; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global sportswear company is looking for a retail leader in Durban, KwaZulu-Natal. This role requires management skills, with responsibilities including overseeing daily operations, training associates, and ensuring compliance with company standards. Candidates should have a Matric Certificate, at least 2 years in a leadership role, and over 4 years of retail experience. The position emphasizes effective communication and a strong understanding of customer service, aiming to achieve sales and profitability goals.

Qualifications

• Minimum 2 years of experience in a leadership role.
• 4+ years of retail experience.

Responsibilities

• Supports the store manager in daily operations.
• Evaluates employee performance consistently.
• Handles inventory levels and customer complaints.
• Implements security and compliance procedures.

Skills

Customer service skills

Communication skills

Leadership abilities

Judgment and decision-making

MS Office proficiency

Education

Matric Certificate

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• Ensures that overall sales and profitability goals for the store are met
• Providing training to all associates
• Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store's succession plan
• Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure.

KEY RESPONSIBILITIES:

• Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance.
• Assists the store manager by evaluates employees' performance on a day-to-day basis
• Assists the store manager to spot talents, potentials and training needs
• Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies
• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll.
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals.
• Maintains personnel files to company standards.
• Assure adherence to all company systems and procedures.
• Maintain confidentiality of adidas retail operating information.
• Assure compliance with legal statutes and safety guidelines in overall management of store and associates.
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level.
• Assure adherence to adidas retail visual presentation guidelines.
• Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections.
• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store.
• Resolving customer complaints.
• Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product.
• Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations.
• Other duties may be assigned

KNOWLEDGE, SKILLS AND ABILITIES :

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to use MS word, excel, outlook, and point of sale systems.
• Ability to communicate effectively in English, both written and oral.
• Ability to exercise good judgment and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to effectively present to moderate size groups.
• Ability to attend work in a regular and predictable manner.
• Knowledge of how to supervise others.

KEY RELATIONSHIPS:

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions,

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• Matric Certificate
• Minimum 2 years of experience in a leadership role
• 4+ years of retail experience