puestos de Customer Service en United States

We are seeking a passionate and self-motivated Junior IT Support Engineer to join our client's dynamic team. The ideal candidate will have 1-2 years of experience and a keen interest in developing their IT skills. You will be responsible for supporting a variety of IT systems and technologies, including IT infrastructure, end-user support, help desk services, and IT security. This role will allow you to work across a wide range of IT functions within a growing company that specializes in the financial sector. The role offers excellent opportunities for growth and skill development in a supportive environment.

IT Graduates are welcome to apply.

Key Responsibilities:

• IT Infrastructure & Management:
• Assist in maintaining and supporting IT infrastructure, including servers, workstations, network devices, and telecommunications systems.
• Support the setup, configuration, and ongoing maintenance of workstations, laptops, and mobile devices.
• Help ensure that internal systems and networks run smoothly and perform optimally.
• Assist in coordinating software and hardware installations and updates.
• Support network infrastructure including routers, switches, firewalls, and VPNs.
• Participate in cloud infrastructure management, including virtual machines and cloud storage.
• Networking (LAN & WAN):
• Provide assistance in network troubleshooting, ensuring connectivity between workstations, servers, and network devices.
• Monitor network performance, ensuring it is operating efficiently.
• Assist in configuring and maintaining routers, switches, and firewalls under the guidance of senior team members.
• VOIP & Communication Systems:
• Assist with the setup and maintenance of VOIP systems, ensuring reliable voice communication.
• Troubleshoot VOIP connectivity issues and provide support for IP phones and related hardware.
• IT Security:
• Help implement basic IT security measures, including antivirus software and firewall configurations.
• Assist in conducting security audits and identifying vulnerabilities within the network and systems.
• Monitor security systems to detect and address potential threats in a timely manner.
• End-User Support:
• Provide on-site and remote technical support for end users across multiple platforms (Windows, macOS, etc.).
• Troubleshoot hardware, software, and network issues, aiming to minimize downtime.
• Assist with user onboarding, system configuration, and training.
• Ensure that IT services meet user needs and maintain high levels of satisfaction.
• Help Desk Services:
• Assist with the management and monitoring of help desk tickets and ensure timely resolution of user requests.
• Escalate complex issues to senior IT engineers when necessary.
• Help update the knowledge base with user-friendly articles to empower end-users to solve common issues.
• Collaborate with team members to resolve complex issues and improve help desk efficiency.
• Backup & Recovery:
• Support backup processes and assist in verifying the integrity of backup data.
• Help in restoring data from backups when necessary.

Requirements:

Skills & Qualifications:

• Education & Experience:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred but not required).
• 1-2 years of experience in IT support or a related field (junior-level).
• Technical Skills:
• IT Hardware & Software: Familiarity with managing and troubleshooting hardware (workstations, network devices, etc.) and software (Windows, macOS, Office Suite).
• Networking: Understanding of LAN and WAN technologies, including routers, switches, and basic networking troubleshooting.
• VOIP Systems: Basic experience with VOIP systems and devices (IP phones, softphones).
• IT Security: Knowledge of basic security practices, including antivirus software, firewalls, and user access controls.
• Cloud Infrastructure: Familiarity with cloud-based services such as Microsoft 365 or AWS is a plus.
• Support & Troubleshooting:
• Ability to diagnose and resolve technical issues effectively.
• Strong customer service orientation and the ability to communicate with users at all technical levels.
• Experience with help desk ticketing systems is a plus.
• Soft Skills:
• Good communication skills with the ability to explain technical concepts to non-technical users and a customer-focused view.
• Strong organizational skills, with the ability to manage multiple tasks and priorities.
• Ability to work independently and as part of a collaborative team.
• A proactive and detail-oriented approach with a focus on delivering excellent customer service.
• Certifications (Preferred but not required):
• CompTIA A+, Network+, or Security+.
• Microsoft Certified: Windows Operating Systems or equivalent.

Additional Requirements:

• Willingness to learn and develop new IT skills in a growing company.
• Flexibility to work outside of regular hours for system updates, maintenance, or urgent technical issues.
• Strong interest in the IT industry and a commitment to continuous personal and professional development.
• A collaborative and supportive team environment.
• Opportunities for professional development and training.
• Exposure to a wide variety of technologies and industries.
• Flexible working arrangements (where applicable).
• Competitive salary and benefits package.