Compliance jobs in South Africa

The position is responsible for achieving SFE monthly target for the assigned territory customers or therapeutic area by promoting effectively the different ethical products to healthcare professionals through the execution of approved marketing strategies and programs. The position is also expected to collaborate with colleagues use expertise and strong professional relationships to enable the right patient to get the right solution at the right time.

Major accountabilities include the following:

• Demonstrate improvement on brand metrics: brand awareness / recall, message retention, prescription intent and trial rate.
• Ensure positive customer experience in reference to Net Promoter score, overall HCP satisfaction rating and HCP retention rate.
• Attain market share objective.
• Achieve monthly sales targets.
• Meet other set key performance indicators (KPIs).

• Mastery on product knowledge, clinical studies and updates on the assigned therapy area or following major areas.
• Ensure brand lead and key account activities are aligned to customer insights.
• Acts as point of integration and collaboration for specific Novartis brands in specific territories/accounts to ensure full 360‑degree approach to account.
• Maintain knowledge of disease therapeutic product & competitors.

• Demonstrate expertise on virtual patient‑centric selling using omnichannel engagement tools and framework.
• Explore needs from customer's perspective and adapt brand messages to enable the right patients to get the right solutions at the right time.
• Effectively communicate brand messages and benefits to target customers aligned to the digital marketing communication strategy.
• Responsible for achievement of the territory plans and aims to deliver the required territory sales targets.

• Demonstrate clear understanding of the needs and pain points of target HCPs and closely feed back to in‑market brand lead / medical for more relevant content and programmes.

• Conduct regular brand/KAM reviews to ensure brand and KAM strategies are up‑to‑date and effective.
• Provide detailed reports and updates on projects implemented and other business‑related expenses and all relevant business correspondence with the use of appropriate presentation tools/equipment.
• Always maintain business updates through training and other information sources (internet, books, etc.).
• Use ONCORE for congress events and attendees.
• Liquidate expenses in a timely manner.
• Provide professional support in continuing medical education.

• Pro‑actively collaborate with other Novartis stakeholders in sales and across functions (e.g. Medical, Patient Access) to achieve sales targets and when required to support cross‑functional competencies.
• Partner with the customers by providing value‑added services for patients.

• Ensure teams ER/VC to good pharmacovigilance practice (GPVP) quality and adverse event reporting.
• Ensure awareness and understanding of the Novartis code of ethics and other ERC guidelines and policies (Speak‑Up Office, Pharmacovigilance, Anti‑bribery, Conflicts of Interest, BeSure, etc.).
• Adhere to the highest ethical standards in the industry and abide by the Novartis code of ethics and other ERC guidelines and policies.
• Report potential misconduct or violations to the Code of Ethics and other ERC guidelines to Manager, CPO, Head Legal, ERC, P&O, Speak‑Up Office.
• Drive and ensure completion of all mandatory training programs and understanding for the team.
• Reporting of adverse events/special case scenarios related to Novartis products within 24 hours of awareness.

• Education – 4‑year course preferably business and allied medical sciences from a reputable institution.
• Work Experience – At least 1–2 years of strong track record as a Specialist Representative or solid exposure in pharmaceutical selling.
• Digital/engagement track record preferable.

• Mastery on product knowledge, clinical studies and updates on the assigned therapy area.
• Expert on patient‑centric selling using omnichannel engagement tools and framework.

• Account Management
• Commercial Excellence
• Communication Skills
• Compliance
• Conflict Management
• Cross‑Functional Coordination
• Customer Insights
• Ethics
• Healthcare Sector
• Influencing Skills
• Negotiation Skills
• Selling Skills
• Technical Skills

English.

Full‑Time

Years – 2 (or as per requirement)

1

Novartis South Africa is committed to promoting equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representativity in line with the numerical targets as contained in our Employment Equity Plan. While we are prioritising designated groups our selection process will still be based on the most suitable candidate with the necessary skills and experience as outlined in the job description.

Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world.