Civil Engineering Technician jobs in South Africa

End-user support and escalation assistance: Assist end-users and manage VIP support, ensuring procedures are followed.

IT Infrastructure Management: Oversee network and IT infrastructure, including server, storage, and hardware support.

ISO Compliance: Implement ISO controls and manage the ISO ISMS.

Team Leadership: Manage and mentor IT consultants within the Internal IT team.

Project Management: Plan and manage IT projects, report on service metrics.

• Manage VM Servers via MS Hyper-V & Failover Clustering
• Manage DELL Storage SAN & VRTX hardware
• Support servers, notebooks, desktops, backup systems (ArcServe, StorVault, Veeam)
• Manage LAN (cabling, switching), WAN, firewalls (SonicWALL & FortiGate), wireless technologies (Ruckus)
• Support 3rd-party software (Quotewerks, GP, etc.)
• Maintain Microsoft Suite / Azure administration & management
• Set up secure baseline configurations for workstations/servers
• Utilize N-Central for network monitoring
• Remote assistance, patch management, AV management
• Manage Intune device enrollment
• Oversee network devices, servers, email filtering (Mimecast), video conferencing equipment
• Conduct end-user security training (KnowBe4)
• Handle incident, problem, service request management, and change management
• Certifications such as CCNA and security certifications are advantageous

• Strong planning, organization, and monitoring skills
• Ability to interact effectively at all organizational levels and with diverse clients
• Service desk management, leadership, and mentoring capabilities
• Attention to detail, organizational skills, and client operation understanding
• Customer-focused with solution-oriented approach
• Excellent communication, troubleshooting, problem-solving, and documentation skills
• Ability to work independently