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Student Administration And Support Team Leader : Assessment & Results
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Student Administration And Support Team Leader : Assessment & Results
Job summary
A higher education institution in Gauteng is seeking a Team Leader for Assessments & Results. You will manage the examination processes and staff while ensuring adherence to standards and providing student support. Ideal candidates have 5+ years in distance-learning environments and a degree in Administration. Strong communication and organizational skills are essential for success in this role.
Qualifications
- Minimum of 5 years' related experience in a large-scale distance-learning examination environment.
- Experience coordinating centralized events with decentralized campuses/staff is essential.
- Understanding of distance and contact learning examination processes.
Responsibilities
- Plan, coordinate, and implement examinations for STADIO.
- Ensure SOPs and security measures are followed.
- Manage concessions and address complaints regarding venues.
- Provide student support and resolve queries related to examinations.
Skills
Education
Tools
STADIO Higher Education is inviting applications for the position of Team Leader : Assessments & Results at the Krugersdorp Distance Learning Campus, to manage the operational aspects of the Assessments & Results processes and staff, and the coordination of examination processes for STADIO nationally.
- Plan, coordinate and implement CL and DL examinations for STADIO
- Ensure all SOPs and security measures are followed and adhered to
- Handle examination venue changes, new venue sourcing, and address complaints regarding venues
- Manage concessions, disabilities and special requests in respect of examinations
- Plan, train and manage Invigilators (including approval & QA of contracts and claims)
- Co-ordinate the logistics and packing, unpacking, batching and verification of examination scripts
- Setup and execute international exams
- Report on all examination-related events to the Registrar and recommend improvements
- Capture & QA marks, manage the marks sign-off process
- Manage examination rooms and storerooms
- Manage special examination processes and CL supplementary exams
- Provide student support and resolve student queries related to Examinations and Results
- Manage assignments, MCQ process, including late submissions process, irregularities, & QA Canvas to SIMS (marks)
- Manage the examination team
A degree / NQF 7 qualification in Administration or a related field is essential
Minimum of 5 years' related experience in a large-scale distance-learning examination environment
Experience coordinating centralised events with decentralised campuses / staff is essential
Understanding of STADIO's distance and contact learning examination processes
Previous supervisory / team management experience is essential
Working knowledge of Excel and spreadsheets, and MS Office
- Ability to work independently and as part of a team
- Excellent verbal, written and interpersonal communication skills
- Computer literacy and e-learning skills
- Exceptional planning and organisational skills
- Accuracy and attention to detail
- Critical thinking and problem-solving skills
- Student-centred and customer service approach
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.