Team Leader : Pre Auth

Afrocentric Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare management firm in South Africa is looking for a manager to lead the Hospital Event Management Team. This role focuses on optimizing operations, ensuring compliance, and maintaining exceptional customer experiences in the medical aid industry. Ideal candidates should have significant experience in management and operations, emphasizing strong leadership, stakeholder management, and financial oversight.

Qualifications

• 2-3 years experience in operations within the Medical Aid Industry.
• 2 years experience in management within the Medical Aid Industry (advantageous).
• 2 years Leadership Experience.
• 1 year experience in Quality Assurance, Workforce Planning and Recruitment.
• 2 years Managed Healthcare Operations experience.

Responsibilities

• Manage the Hospital Event Management Team to provide excellent service in all interactions with stakeholders.
• Ensure exceptional customer experiences and compliance to legal standards.
• Manage expenses and identify cost-saving opportunities.
• Implement team operational plans and manage delivery objectives.

Skills

Operations management

Stakeholder management

Problem-solving ability

Financial management

Leadership skills

Education

Clinical Bachelor's Degree

Registered Pharmacist / Nurse

Job description

Position Purpose

Manage the Hospital Event Management Team to provide excellent service in all interactions with stakeholders.

Core Responsibilities

• Assist the team to resolve complex issues and complaints, build strong relationships, and understand customer needs and emotions.
• Ensure exceptional customer experiences and meeting customer care needs, while continuously learning about the customer journey to deliver outstanding service moments.
• Compliance and Risk Management: Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team; implemented team operational risk and governance structures, measures and frameworks are monitored and necessary action is taken to address issues, when necessary.
• Financial Management: Manage expenses and costs and identify cost saving opportunities to support the department in achieving its financial goals and targets.
• Operating Model: Implement team operational plans and manage that the defined delivery objectives are met through supporting, and being supported by other teams within and linked to the department / project.
• Identify opportunities to improve the team's core operational internal processes and internal supply chain.
• Resolve team operational conflicts.
• Ensure delivery targets / objectives are met and motivate the team to operate in a mutually supportive manner to achieve successful delivery.
• Operational Implementation of Strategy: Plan and implement daily, weekly and / or quarterly operational changes within the team to respond to important external influences; ensure relevant sections of the business plan are implemented in a manner that supports operational quality and meets the defined departmental priorities.
• Communicate the relevant sections of the team operational plan to facilitate buy-in of the employees; ensure implementation of workplans in a way that maintains operational best practice and leads to continuous delivery improvement.
• Operational Leadership: Manage the operational performance of the team as per HR frameworks and policies to ensure delivery to agreed standards and objectives; provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees within the team and Medscheme; support transformation through valuing diversity within the team and department; behave in alignment with the Medscheme values.
• Stakeholder Management: Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully maintained; address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in.
• Knowledge: Recruitment and Selection principles and application; performance management practice; knowledge and application of relevant legislation; knowledge and application of processes and procedures; business systems knowledge.

Experience

• 2-3 years experience in operations within the Medical Aid Industry.
• 2 years experience in management within the Medical Aid Industry (advantageous).
• 2 years Leadership Experience.
• 1 year experience in Quality Assurance, Workforce Planning and Recruitment.
• 2 years Managed Healthcare Operations experience.

Qualifications

• Clinical Bachelors Degree.
• Registered Pharmacist / Nurse or other healthcare professional.
• Relevant and active registration with regulatory body.

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity.

Our Employment Equity Plan

Our Employment Equity plan and targets will be considered as part of the recruitment process.

Application Process

Should you not receive feedback within a month of applying, please consider your application unsuccessful.