Student Administration And Support Team Leader : Assessment & Results

Stadio Higher Education; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A higher education institution in Gauteng is seeking a Team Leader for Assessments & Results. You will manage the examination processes and staff while ensuring adherence to standards and providing student support. Ideal candidates have 5+ years in distance-learning environments and a degree in Administration. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Minimum of 5 years' related experience in a large-scale distance-learning examination environment.
• Experience coordinating centralized events with decentralized campuses/staff is essential.
• Understanding of distance and contact learning examination processes.

Responsibilities

• Plan, coordinate, and implement examinations for STADIO.
• Ensure SOPs and security measures are followed.
• Manage concessions and address complaints regarding venues.
• Provide student support and resolve queries related to examinations.

Skills

Independent work

Verbal communication

Written communication

Computer literacy

Planning and organization

Attention to detail

Critical thinking

Problem-solving

Customer service

Education

Degree/NQF 7 qualification in Administration or related field

Tools

Excel and spreadsheets

MS Office

Job description

Student Administration and Support Team Leader : Assessment & Results

STADIO Higher Education is inviting applications for the position of Team Leader : Assessments & Results at the Krugersdorp Distance Learning Campus, to manage the operational aspects of the Assessments & Results processes and staff, and the coordination of examination processes for STADIO nationally.

Key Roles and Responsibilities

• Plan, coordinate and implement CL and DL examinations for STADIO
• Ensure all SOPs and security measures are followed and adhered to
• Handle examination venue changes, new venue sourcing, and address complaints regarding venues
• Manage concessions, disabilities and special requests in respect of examinations
• Plan, train and manage Invigilators (including approval & QA of contracts and claims)
• Co-ordinate the logistics and packing, unpacking, batching and verification of examination scripts
• Setup and execute international exams
• Report on all examination-related events to the Registrar and recommend improvements
• Capture & QA marks, manage the marks sign-off process
• Manage examination rooms and storerooms
• Manage special examination processes and CL supplementary exams
• Provide student support and resolve student queries related to Examinations and Results
• Manage assignments, MCQ process, including late submissions process, irregularities, & QA Canvas to SIMS (marks)
• Manage the examination team

Qualifications and Experience

A degree / NQF 7 qualification in Administration or a related field is essential

Minimum of 5 years' related experience in a large-scale distance-learning examination environment

Experience coordinating centralised events with decentralised campuses / staff is essential

Understanding of STADIO's distance and contact learning examination processes

Previous supervisory / team management experience is essential

Working knowledge of Excel and spreadsheets, and MS Office

Skills

• Ability to work independently and as part of a team
• Excellent verbal, written and interpersonal communication skills
• Computer literacy and e-learning skills
• Exceptional planning and organisational skills
• Accuracy and attention to detail
• Critical thinking and problem-solving skills
• Student-centred and customer service approach