Welcome Team Advisor (Sales | Home-based)

Outsourced; Pretoria; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading outsourcing company is looking for a Welcome Team Advisor to enhance customer engagement and sales through inbound and outbound communications. The candidate should have over 5 years of experience in Sales and Customer Service, showcasing excellent communication skills and a proven track record in achieving targets. This home-based role requires flexibility with work hours across different time zones and is ideal for individuals who excel in a fast-paced environment.

Qualifications

• At least 5+ years of Sales and Customer Service experience.
• Ability to learn about umbrella company services.
• High level of resilience with a passion to develop knowledge.

Responsibilities

• Taking inbound and making outbound calls to warm leads.
• Meeting set KPI’s for conversion rates and sales targets.
• Providing exceptional customer service and resolving complaints.

Skills

Excellent communication skills

Building rapport and relationships

Tenacity

Proficiency in Microsoft Office & Teams

Job description

About Us

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview

As a Welcome Team Advisor, you will have an impact in increasing the client's customer base by identifying their needs and showcasing the company's solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting range of products and services, and ultimately achieving sales.

Responsibilities

• Taking inbound and making outbound calls to warm leads as well as live chat.
• Meeting set KPI’s for conversion rates, activity levels and sales targets.
• Handling objections to encourage customer sign-ups.
• Manage customer emails and enquiries effectively.
• Taking the customer through the onboarding process using our CRM system.
• Provide exceptional customer service and resolve customer complaints quickly and effectively.

Qualifications

• Must be residing within Metro Manila
• At least 5+ years of Sales and Customer Service experience
• You can only excel in this role with excellent communication skills, both verbal and written.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• Having tenacity and a proven track record hitting activity and sales targets.
• You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems.

Work Schedule

Monday - Friday; 4:00PM - 1:00AM Manila Time (Must be flexible and open to working both UK and US shift patterns as required.)

Work Setup

Home-based

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

In compliance to data privacy law, make sure that the following is included at all times:

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.