Store Manager - Markham Matsamo

Tfg; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Durban is seeking an experienced store leader responsible for driving turnover, managing stock losses, and ensuring customer satisfaction. The ideal candidate will have a Matric certificate and a minimum of 3 years retail experience, including at least 1 year in a leadership role. Responsibilities include recruitment, staff development, and executing in-store strategies to meet targets and enhance customer loyalty.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.
• Strong understanding of customer service principles.
• Experience in managing stock and expenses.

Responsibilities

• Drive turnover to achieve targets and manage expenses.
• Oversee stock losses to minimize shrinkage.
• Manage recruitment and development of staff.
• Execute in-store merchandising strategies and ensure customer satisfaction.

Skills

Customer Loyalty

Customer Service Delivery

Negotiation & Selling

Planning & Organizing

Education

Matric certificate

Job description

Responsibilities

This position is responsible for driving turnover to ensure the achievement of targets, controlling expenses, managing stock losses to ensure shrinkage is in line with the Company standard, people management including recruitment, development of staff, employee relations, performance management, executing in-store merchandising strategy and standards, and ensuring customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Qualifications & Experience

A Matric certificate.

Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures

Strategic Sales Planning

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to