Solar Tech Support: Level 1 Frontline Advisor, 24/7

Recooty; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A renewable energy service provider is seeking a Technical Support Advisor to join their Level 1 Support Team in Cape Town. You will be responsible for providing seamless support to clients experiencing technical issues with solar systems via phone, email, and WhatsApp. This role requires excellent communication and problem-solving skills, as well as the ability to work rotating shifts, including evenings and weekends. A reliable internet connection is essential for this remote opportunity.

Qualifications

• Minimum of two years experience in customer service or technical support roles.
• Ability to work in rotating shifts including evenings, nights, weekends, and holidays.
• Reliable internet connection and a quiet workspace for remote work.

Responsibilities

• Answer inbound calls from clients seeking technical assistance with their solar systems.
• Troubleshoot technical issues and provide prompt solutions to customers.
• Make outbound calls to follow up on customer inquiries or issues.
• Respond to client emails in a timely manner.
• Handle queries from clients via WhatsApp.

Skills

Excellent communication skills

Problem-solving abilities

Technical aptitude

Customer service experience

Ability to adapt to changing priorities

Reliable internet connection

Job description

A renewable energy service provider is seeking a Technical Support Advisor to join their Level 1 Support Team in Cape Town. You will be responsible for providing seamless support to clients experiencing technical issues with solar systems via phone, email, and WhatsApp. This role requires excellent communication and problem-solving skills, as well as the ability to work rotating shifts, including evenings and weekends. A reliable internet connection is essential for this remote opportunity.