Shop Assistant / Cashier X3 - Clicks Crossroad Plaza

Clicks Group; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retail brand in Durban is seeking a dedicated individual to provide exceptional customer service and manage operational activities at the point of sale. The ideal candidate must have a Grade 12 qualification and customer service experience in a retail environment. The role emphasizes promotions, cash handling, and maintaining product knowledge to ensure a superior shopping experience.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
• Essential: Maths 50% and English 50% at Grade 12 level.

Responsibilities

• Efficiently execute point of sale operational activities.
• Maintain high levels of accuracy when scanning merchandise.
• Ensure safe handling of cash at all times.
• Promote Clicks' clubcard and enroll new members.
• Maintain updated knowledge on products and promotions.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Job description

Overview

Listing reference: click_021751

Listing status: Online

Apply by: 6 October 2025

Position Summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Mpumalanga

Contract: Permanent

EE position: Yes

About Our Company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience

Minimum requirements

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level