Service Manager

Sydsen Group (Pty) Ltd; Tzaneen; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading commercial vehicle dealership in Tzaneen is seeking an experienced Service Manager to oversee its service department. The role requires strong leadership and technical knowledge of commercial vehicles, customer service skills, and experience in managing workshop performance. You will lead a team of technicians while ensuring compliance with standards and achieving customer satisfaction. Competitive salary and growth opportunities are offered.

Benefits

Competitive salary and performance incentives

Opportunities for growth and development

Qualifications

• Proven experience as a Service Manager within the commercial vehicle sector.
• Strong technical background in heavy-duty / commercial vehicles.
• Excellent leadership and communication skills.

Responsibilities

• Oversee daily operations of the commercial vehicle workshop.
• Lead and manage a team of technicians and support staff.
• Ensure customer satisfaction and professional communication.

Skills

Customer service skills

Leadership skills

Communication skills

Technical knowledge of commercial vehicles

Tools

Dealership management systems

Job description

A leading commercial vehicle dealership in Tzaneen is seeking an experienced and highly capable Service Manager to oversee its service department. This role requires a strong leader with in-depth technical knowledge of commercial vehicles, excellent customer service skills, and proven experience managing a high-performance workshop.

Key Responsibilities

• Oversee daily operations of the commercial vehicle workshop, ensuring efficient and productive workflow
• Lead, mentor, and manage a team of technicians, service advisors, and support staff
• Ensure exceptional customer satisfaction and maintain professional communication throughout the service process
• Monitor labour efficiency, productivity, and workshop performance metrics
• Ensure compliance with OEM standards, dealership policies, and health and safety requirements
• Manage warranty procedures, claim submissions, and technical authorisations
• Control departmental budgets, cost management, and overall profitability
• Resolve technical concerns and support diagnostic and repair processes where needed
• Drive continuous improvement and maintain high-quality service standards
• Build and maintain strong relationships with customers, fleet clients, and internal stakeholders

Requirements

• Proven experience as a Service Manager within the commercial vehicle sector
• Strong technical background in heavy-duty / commercial vehicles
• Excellent leadership, communication, and customer service skills
• Ability to manage workshop performance, productivity targets, and high-volume workloads
• Solid understanding of warranty processes, diagnostics, and OEM compliance
• Experience with dealership management systems
• Valid driver’s license

What We Offer

• Competitive salary and performance incentives
• Opportunity to lead a well-established commercial vehicle service team
• Supportive environment with opportunities for growth and development