Senior Manager: Credit

nedbank; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a Credit Manager to oversee a team focused on managing credit and enhancing revenue. The role requires 10 years of experience in Credit Management and 2-3 years in people management. You will lead a team to ensure client satisfaction, minimize risks, and drive sales opportunities while adhering to laid-down policies.

Qualifications

• 10 years experience in a Credit Management role.
• 2-3 years people management experience.

Responsibilities

• Minimise risks and grow assets through lending.
• Enhance revenue by identifying sales opportunities.
• Manage the Client Service Team for improved efficiency.

Skills

Client service management

Change management

Leadership

Strategic planning

Governance and controls

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

Bachelor of Commerce

Diploma in related field

Job description

To manage credit through a team within a specific area / cluster in order to ensure the acquisition of quality assets; enhancements of revenues and maintenance thereof within laid down policies and procedures.

Job Responsibilities

• Minimise risks and grow assets through lending at acceptable risk levels.
• Enhance revenue by identifying sales opportunities through assessments and client visits.
• Manage returns through appropriate pricing for risk and setting appropriate fees.
• Minimise losses and impairments through proactive managing of the book.
• Manage the Client Service Team in order to improve efficiency and minimise expenses by guiding the team to be cost conscious.
• Ensure client satisfaction through provision of proactive/innovative solutions and adherence to acceptable turnaround times.
• Understand client needs and their operating environment through regular interactions and visits.
• Build and maintain stakeholder relations through regular formal and informal engagements.
• Identify development areas through client surveys and 360 feedback from stakeholders.
• Provide good service and turnaround times to internal stakeholders by ensuring that requests are responded to timeously.
• Ensure staff operate within guidelines by monitoring policy compliance through reviews and audit processes.
• Review and recommend appropriate allocation of mandates through segmentation, reviews and audit processes.
• Manage the quality of Credit Management Information System (CMIS) and exceptions through alignment with agreed benchmarks.
• Operate within personal mandate through reviews and audit processes.
• Ensure that quality decisions are made by auditing credit decisions made by credit managers within their mandate.
• Ensure the book is appropriately risk rated and adequately impaired by analysing, investigating and monitoring high risk accounts (e.g. exception reports).
• Provide timely information by preparing accurate, timely and relevant credit reports for review by management and committees.
• Monitor and manage turnaround times by using the information systems available.
• Ensure that audit findings are addressed by rectifying and providing feedback within agreed timeframes.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance (sharing information), recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of system and process enhancements through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce
• Diploma in related field

Minimum Experience Level

• 10 years experience in a Credit Management role
• 2-3 years People Management experience

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Earning Trust
• Coaching
• Customer Focus
• Guiding Team Success
• Driving for Results

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]