Rental Centre Manager - Suzuki Rental Division

Company People Motor Industry Recruitment Specialists; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A specialized recruitment firm is seeking a Rental Centre Manager for the Suzuki Rental Division in Johannesburg. The role involves ensuring high customer satisfaction and optimizing fleet utilization while tracking revenue growth and managing operational costs. This position requires a strong analytical mindset and a focus on performance metrics to drive success in rental operations.

Responsibilities

• Ensure customer feedback is monitored and analyzed through surveys and reviews.
• Maintain a high occupancy rate by monitoring the percentage of vehicles rented relative to total fleet capacity.
• Track monthly and yearly revenue metrics to assess business performance and success.
• Analyze the average rental duration to optimize pricing strategies and fleet management.
• Measure the percentage of repeat customers to gauge loyalty and satisfaction levels.
• Utilize metrics to fine-tune pricing and fleet utilization.
• Ensure expenses align with budget predictions and overall revenue growth.

Job description

Overview

Rental Centre Manager - Suzuki Rental Division R20000 - R30000 / Johannesburg South

Key Performance Indicators

• Customer Satisfaction Score: Ensure customer feedback is monitored and analyzed through surveys and reviews.
• Fleet Utilization Rate: Maintain a high occupancy rate by monitoring the percentage of vehicles rented relative to total fleet capacity.
• Revenue Growth: Track monthly and yearly revenue metrics to assess business performance and success.
• Occupancy Rate: Analyze the average rental duration to optimize pricing strategies and fleet management.
• Customer Retention Rate: Measure the percentage of repeat customers to gauge loyalty and satisfaction levels.
• Average Rental Duration: Utilize this metric to fine-tune pricing and fleet utilization.
• Operational Costs: Ensure expenses align with budget predictions and overall revenue growth.