Project Manager

Point. Your Marketing Investment Partner; Johannesburg; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A leading marketing investment partner is seeking a Project Manager to lead teams in delivering operational excellence and achieving customer satisfaction. This role requires strong project management skills, budgeting, and frontline engagement along with at least 3 years of relevant industry experience. Join a dynamic team focused on driving growth and improving customer loyalty.

Qualifications

• 3+ years’ experience in a similar role and/or industry is required.
• Preference given to an existing Point Group employee.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Deliver on-time and within budget to maximize customer satisfaction.
• Engage consistently within a marketing environment.

Skills

Project Management

Customer Engagement

Budgeting

Operational Execution

Market Research

Risk Management

Education

Grade 12

Diploma or Certification in Related Field

Job description

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s) :

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability

Key Performance Areas (KPA’s) :

• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation
• QUALIFICATION REQUIREMENTS :

Grade 12

Diploma and / or certification in related field

• WORK EXPERIENCE :

3+ years’ experience in a similar role and / or industry

Preference given to an existing Point Group employee.