MSP IT Support Technician — Diverse Tech, Growth Path

Remote Choice; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading Managed IT Services Provider in South Africa is seeking an IT Support Technician to join their technical services team. In this role, you will provide high-quality support across diverse IT environments, including desktop, server, and cloud technologies. The ideal candidate has strong customer service skills, experience with Microsoft 365, and a solid understanding of networking. This position offers excellent exposure to a wide range of technologies in a collaborative setting, promoting continuous learning and professional development.

Qualifications

• Strong work ethic with a desire to learn.
• Excellent customer service skills.
• Well-organised with attention to detail.
• Solid knowledge of Windows 10/11 and macOS.
• Experience with networking and IT security.

Responsibilities

• Provide technical support across multiple IT environments.
• Troubleshoot issues with desktops and servers.
• Maintain client infrastructure and perform updates.
• Handle support requests via phone and email.
• Log time and resolutions in a ticketing system.

Skills

Customer service skills

Communication skills

Attention to detail

Networking knowledge

Experience with Microsoft 365

Tools

Active Directory

Microsoft Teams

Exchange Online

Windows Server

Job description

A leading Managed IT Services Provider in South Africa is seeking an IT Support Technician to join their technical services team. In this role, you will provide high-quality support across diverse IT environments, including desktop, server, and cloud technologies. The ideal candidate has strong customer service skills, experience with Microsoft 365, and a solid understanding of networking. This position offers excellent exposure to a wide range of technologies in a collaborative setting, promoting continuous learning and professional development.