Manager Command Centre

PartnerUp (Pty) Ltd; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in the payment processing sector seeks a Command Centre Manager to oversee core IT operations in Johannesburg. The role demands strong leadership and expertise in payment systems, cloud technology, and stakeholder engagement, contributing to effective service delivery and operational excellence.

Qualifications

• Minimum 8 years in IT with 5 years in supervisory roles.
• Proven track record in IT Operations management.
• Deep knowledge of networks and cloud computing.

Responsibilities

• Oversee day-to-day IT command centre operations.
• Drive initiatives for continuous improvement.
• Manage stakeholder requirements and resolve escalated issues.

Skills

Product and system knowledge

Business process improvement

Computer literacy

Payment processing expertise

Cloud and technology experience

ITIL 4 certification

ITSM management knowledge

Education

Bachelor’s degree or equivalent

Job description

PURPOSE

As a Command Centre Manager, you will oversee all monitoring of the core processes and systems for all payment streams, including network, infrastructure, and systems functionality. You will provide support and guidance, communicate with stakeholders, and coordinate incident resolution activities to ensure service level agreements are met. The role involves controlling and maintaining costs and budgets related to IT systems development, policies, and practices. You will lead and manage the command centre workforce, ensure compliance with IT controls and standards, and handle outages efficiently to keep IT systems secure, consistent, and reliable. Additionally, you will ensure adherence to regulatory frameworks, drive innovation and improvements, and build a high-performance team through engagement, coaching, and development. Managing operational resilience and leading emergency teams when required are also key responsibilities.

Stakeholder Engagement

• Internal and External Stakeholders
• PASA, SARB
• Clients
• Vendors
• Exco members

Key Responsibilities

1. Stakeholder Management: Manage stakeholder requirements, SLAs, and resolve escalated issues.
2. Develop proposals or presentations to influence practices within or across business units.
3. Negotiate with customers or suppliers over price, contracts, or services.
4. Strategic Alignment: Ensure team and individual goals align with business strategy and are regularly reviewed.
5. Drive initiatives for continuous improvement and innovation.
6. Implement client or company-specific projects following standards and in consultation with line managers.
7. Align with new technologies and processes.
8. Daily Operations: Oversee all aspects of day-to-day IT command centre operations.
9. Provide leadership to ensure operational activities meet business needs.
10. Proactively identify and resolve problems to minimize impact on business.
11. Handle complex issues involving multiple business areas, often requiring project stewardship and financial considerations.
12. Monitor anomalies and trends, maintain sensitivity calendars and schedules.
13. Manage communication with PASA & SARB, prepare reports.
14. Ensure regular disaster recovery (DR) tests are scheduled and conducted, maintain DR procedures, and make decisions on alternate processing when necessary.

Qualifications & Knowledge

• Product and system knowledge
• Business process improvement
• Computer literacy
• Payment processing expertise
• Bachelor’s degree or equivalent (preferably 3-year degree)
• Cloud and technology experience
• ITIL 4 certification
• ITSM management knowledge

Experience

• Expertise in a specialized field with team management experience
• Experience in payments systems and products
• Minimum 8 years in IT, including 5 years in supervisory or project management roles
• Proven track record as an IT Operations Manager
• Experience with system installation, configuration, and analysis
• Deep knowledge of networks, infrastructure, applications, and cloud computing
• Understanding of data protection laws (GDPR, PCI, POPIA)
• Leadership and people management skills
• Ability to manage multiple projects and teams
• Excellent communication skills, both written and verbal
• Strong problem-solving skills
• Experience with technology change management and ITSM processes