Installations Coordinator

Modern Day Talent; Wes-Kaap; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A prominent recruitment firm is seeking an Installations Coordinator to manage schedules and ensure seamless operations from home. The ideal candidate is highly organized, an effective communicator, and has customer service experience. You will oversee bookings, manage customer queries, and coordinate with suppliers. This role offers full training and a chance to be part of a growing company that values problem-solving and customer satisfaction.

Benefits

Work from home

Full training provided

Fast-paced work environment

Qualifications

• Experience in customer service or coordination.
• Ability to manage a busy schedule effectively.
• Professional and friendly telephone manner.

Responsibilities

• Booking customer surveys and coordinating confirmations.
• Ordering windows and doors post-survey.
• Handling aftercare and customer queries efficiently.
• Coordinating installations with fitters and suppliers.

Skills

Super organised

Confident communicator

Customer service experience

Problem-solver

Tech-savvy

Tools

Zoho

Job description

Overview

Role: Installations Coordinator

Location: Based in Cape Town or Johannesburg

Working pattern: Remote

Working hours: Monday - Friday, 10am - 6:30pm UK Time

Salary range: R16,000 - R18,000

About our client

Our client operates four thriving websites in the windows and doors industry, helping customers across the UK transform their homes. Every day, they’re booking new surveys and organising installations and they need a superstar Installations Coordinator to ensure everything runs smoothly.

This isn’t just admin. This is about being the hub of the business and being the person who brings together customers, surveyors, fitters, suppliers, and manufacturers to make sure every job is delivered smoothly and on time. If you love being organised, solving problems, and keeping people happy, this role is for you.

What You’ll Be Doing

• Booking customer surveys with the right surveyor and making sure everything is confirmed and on track.
• Ordering windows and doors with the client’s manufacturers once the survey is complete.
• Coordinating fitters, suppliers, and delivery schedules to ensure seamless installations.
• Handling aftercare and customer queries and solving problems quickly and efficiently.
• Keeping customers updated, calling them back at the right time, and making sure they feel looked after.
• Juggling multiple moving parts at once and making it look easy.
• Joining regular Google Meet training sessions to sharpen your skills and stay connected with the team.

Why You’ll Love It Here

• You’re in control: You’ll be the key person making sure everything happens on time.
• Customer hero: You’ll turn problems into solutions and keep customers smiling.
• Full training provided: Our client will set you up for success and support you every step of the way.
• Work from home: No commute, just get the job done.
• Fast-paced & rewarding: No two days are the same, and you’ll see the results of your work in real time.
• Be part of a growing company: Our client is expanding, and you’ll be right at the centre of it.

What they’re Looking For

• Super organised and able to manage a busy schedule.
• Confident communicator with a professional, friendly telephone manner.
• Someone with customer service or coordination experience (construction/home improvement knowledge is a plus but not required).
• A natural problem-solver who thrives under pressure.
• A can-do attitude and willingness to go the extra mile for customers.
• Tech-savvy and comfortable using scheduling and CRM systems like Zoho (training provided).

The Bottom Line

If you’re the kind of person who loves to keep things running smoothly, thrives on responsibility, and enjoys making customers happy, this role puts you right at the centre of the action. You’ll be the one who makes it all happen – and you’ll get the training, support, and recognition to succeed.