Hotel Receptionist

PPSC; Springs; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality organization in Springs, Gauteng, is looking for candidates who excel in customer relations. The role requires welcoming guests, managing check-ins, and handling both phone and email inquiries. Candidates should have experience in face-to-face customer relations and demonstrate exceptional English communication skills. Familiarity with Opera software is beneficial. This position emphasizes delivering high-quality service and ensuring guest satisfaction throughout their stay.

Qualifications

• Experience in managing customer relations face to face and via phone.
• High level of spoken and written English.
• Strong customer service skills through various mediums.

Responsibilities

• Welcome and assist guests in a friendly manner.
• Provide high-quality service at all times.
• Check guests in/out and manage payments.
• Handle communications for reservations professionally.
• Ensure accuracy in recorded correspondence.
• Manage special requests from guests effectively.

Skills

Customer Service Skills

Spoken and Written English

Managing Customer Relations

Tools

Opera Software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional mannerWorking with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software