Guest Experience Front Desk Agent

Hilton; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global hospitality company in Durban seeks a Guest Service Agent to provide efficient reception services from check-in through check-out. The ideal candidate will have previous customer service experience, strong communication skills, and a commitment to maintaining high standards of guest satisfaction. Key responsibilities include handling guest inquiries, managing check-in/out processes, and maximizing room occupancy through up-selling techniques. Join us to contribute to a remarkable hospitality experience for our guests.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Calm, efficient, and organized with great attention to detail.
• Professional manner with an emphasis on hospitality.

Responsibilities

• Provide exceptional reception services for Guests.
• Ensure efficient guest check-in and check-out processes.
• Maximize room occupancy using up-selling techniques.
• Comply with hotel policies and security regulations.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Job description

A leading global hospitality company in Durban seeks a Guest Service Agent to provide efficient reception services from check-in through check-out. The ideal candidate will have previous customer service experience, strong communication skills, and a commitment to maintaining high standards of guest satisfaction. Key responsibilities include handling guest inquiries, managing check-in/out processes, and maximizing room occupancy through up-selling techniques. Join us to contribute to a remarkable hospitality experience for our guests.