Enrollment Manager / Client Success Manager / Sales Manager

Somewhere; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Home Healthcare Services seeks a driven Enrollment Manager. This remote, full-time role involves managing client interactions, guiding potential clients through enrollment, and ensuring high-quality service delivery. The ideal candidate should possess strong communication and organizational skills, with experience in enrollment or sales coordination.

Qualifications

• Proven experience in enrollment, outbound sales, or client-facing support.
• Ability to manage a high volume of interactions.
• Stability and commitment with strong tenure in past roles.

Responsibilities

• Conduct outbound calls to prospective clients and manage inbound interest.
• Guide clients through the enrollment process from inquiry to onboarding.
• Track and report on enrollment KPIs such as conversion rates.

Skills

Clear and confident verbal communication skills in English

Strong organizational skills

Proven experience in enrollment or sales coordination

Tools

CRM familiarity (e.g., HubSpot, Salesforce)

Remote tools (e.g., Google Workspace, Notion, Slack, Zoom)

Job description

Compensation : $2,000 – $2,800 / month USD (flexible for the right candidate)

Industry : Home Healthcare Services

Schedule : Full-time, aligned with U.S. Eastern or Central Time

Employment Type : Remote, long-term, Full time

Role Summary

We’re seeking a driven and dependable Enrollment Manager to lead outbound efforts, manage inbound interest, and guide potential clients through a seamless onboarding experience. This is a highly client-facing, results-driven role requiring strong communication skills, proven follow-through, and a sales-minded approach to support growth and ensure high-quality service delivery.

The ideal candidate brings both warmth and professionalism to every interaction, is comfortable with outbound calling, and has a strong track record of performance in enrollment, sales coordination, or client success roles.

Key Responsibilities

• Conduct outbound calls to prospective clients (warm leads) and manage inbound interest
• Qualify, engage, and guide clients through the enrollment process from initial inquiry to onboarding
• Collaborate with internal operations and project management teams to ensure aligned delivery
• Maintain accurate records of client interactions, pipeline status, and outcomes
• Track and report on enrollment KPIs such as conversion rates and pipeline movement
• Ensure high client satisfaction during and after the enrollment process
• Identify areas for improving client communication and the overall enrollment experience

Must-Have Qualifications

• Proven experience in enrollment, outbound sales, or client-facing support
• Clear and confident verbal communication skills in English
• Demonstrated ability to manage a high volume of interactions with professionalism and care
• Strong organizational skills and CRM familiarity (e.g., HubSpot, Salesforce, or similar)
• Solid internet connectivity and ability to work independently in a remote setting
• Stability and commitment — candidates with strong tenure in past roles are preferred

Nice-to-Have

• Experience working with U.S.-based clients or in the home healthcare space
• Familiarity with remote tools (e.g., Google Workspace, Notion, Slack, Zoom)
• Previous work with warm-lead or relationship-based sales models
• Natural relationship builder with strong sales instincts
• Resourceful and proactive—takes ownership and follows through without micromanagement
• Steady, reliable, and motivated by both client impact and performance goals
• Comfortable working U.S.-aligned hours and handling sensitive client needs with care

Success Metrics

• High enrollment conversion rates from warm leads
• Pipeline clarity and strong internal handoffs to care delivery teams
• Reliability and independence in managing the full enrollment cycle

Hiring Process & Timeline

• Screening Interview
• Task or Scenario-Based Discussion (as needed)
• Final Interview with Leadership

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