Dispensary Manager

Dis-Chem Pharmacies; KwaZulu-Natal; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading pharmacy in Kingsburgh Junction seeks an experienced Dispensary Manager responsible for overseeing the dispensary operations. This role includes managing staff, ensuring compliance with regulations, and providing high-quality pharmaceutical care to patients. Candidates must possess a BPharm degree and be registered with the South African Pharmacy Council. A competitive market-related salary, medical aid, and provident fund are offered. Successful applicants will be contacted within two weeks.

Benefits

Market-related salary

Medical aid

Provident fund

Staff account

Qualifications

• Grade 12 / Matric required.
• BPharm or equivalent qualification essential.
• Must be registered with the South African Pharmacy Council.

Responsibilities

• Manage the dispensary and supervise the staff effectively.
• Ensure compliance with Good Pharmacy Practice rules.
• Maintain stock levels and ensure expired stock is disposed of.

Skills

Staff supervision

Communication skills

Problem-solving

Customer service

Numerical skills

Education

Grade 12 / Matric

BPharm / equivalent qualification

Registered with the South African Pharmacy Council

Registered tutor

Tools

Unisolv

SAP

MS Office

Job description

Dis-Chem Pharmacies is recruiting a Dispensary Manager for our Kingsburgh Junction store.

Manage and supervise the dispensary, including self‑medication and staff. Ensure the provision of pharmaceutical care by taking responsibility for the patients’ related needs, and being accountable for meeting these needs.

Requirements

Essential:

• Grade 12 / Matric
• BPharm / equivalent qualification
• Registered with the South African Pharmacy Council (SAPC)
• Registered tutor
• Unisolv experience
• Experience in supervising staff
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language and a second language
• Willing and able to work retail hours

Advantageous:

• Previous management experience of at least 7 staff
• Relevant retail/ FMCG experience
• Third additional language
• SAP experience
• E-scripting experience

Duties and Responsibilities

• Ensure dispensary and self-medication areas are adequately staffed and that staff work within their scope of practice
• Ensure Good Pharmacy Practice rules and regulations are adhered to by staff
• Ensure no expired or short-dated stock is held
• Ensure expired stock is regularly disposed of and kept separate from usable stock
• Ensure negative stock is investigated and managed daily
• Prepare for stocktake in advance
• Follow stock ordering process to reach maximum purchasing compliance
• Maintain stock levels
• Ensure Schedule 6 medication is locked away, and that the register is maintained and balanced quarterly
• Ensure SAPC registration and annual registration fees are kept up to date
• Accurately interpret scripts and act in a professional and responsible manner, and within the legal requirements in accordance with the SAPC
• Capture script details accurately and verify patients’ details on the system
• Ensure accurate picking, packing, labeling and checking of medication and be aware of common dosages as well as important drug interactions
• Provide accurate instructions to patients regarding the correct use of medicine supplied
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
• Explain all medical aid costs to patients
• Process all paperwork for accurate submission of claims to medical aids
• Ensure authorisation of chronic, HIV and AIDS, and oncology medication
• Maintain customer profiles on the system
• Merge profiles locally, and UCS should be notified to merge profiles centrally
• Take note of any messages on the customer profile, and take suitable action
• Ensure Dispensary Admin Assistant is trained and in control of the bulk of the dispensary admin

Competencies

Essential:

• English and second language – Read, write and speak
• Good communication skills, listening
• Basic dosing and important drug interaction
• Customer service/focus
• Supervisor experience, and able to lead by example
• Ability to train other staff members
• Conflict management
• Strong attention to detail
• Sound numerical skills
• Problem-solving
• Team player
• Trustworthy and honest
• Time management
• Able to deal with pressure
• Computer literate – MS Office

Advantageous:

• Knowledge of Retail/ FMCG operations
• 3rd Additional Language
• Knowledge of or experience in Unisolv, SAP and E-Scripting
• Drug and family planning, and complementary medicine

Special conditions of employment

• Registered with the South African Pharmacy Council
• Willing and able to work retail hours
• Controlled room temperature, security, limited space, health and safety, risk stock
• Physically fit and able to stand for long periods
• Valid driver’s license and own reliable transport
• South African citizen
• Clear credit and criminal records

Remuneration and benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN’T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.