Customer Relationship Liaison

Daisy Jhb (Pty) Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job description

SUMMARY : POSITION INFO :

Develop new relationships with clients to expand the current client / customer base

Develop and maintain strong relationships with clients / customers to ensure satisfaction and loyalty.

Conduct regular business reviews to evaluate client satisfaction with products and services.

Identify and communicate sales opportunities within key accounts to the sales team.

Keep clients informed about new product offerings and updates.

Attend client meetings to strengthen relationships with existing accounts.

Meet client relationship targets and KPIs as defined by the Head of Sales.

Collaborate closely with Sales Managers and Sales Representatives to support client needs.

Address and resolve client concerns promptly and effectively.

Administer client satisfaction surveys and reviews to gather feedback.

Monitor company performance against service level agreements and flag potential issues.

Keep relevant managers informed about changes or developments within client accounts.

Coordinate with internal departments to fulfil client requirements efficiently.

Focus on client retention by proactively addressing their needs.

Meet weekly appointment and sales gross profit (GP) targets.