Customer Engagement Platform Specialist

Winning Form; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading sports betting operator in Durban is seeking a Customer Engagement Platform Specialist to manage and optimize their CRM platforms and internal stakeholder relationships. The successful candidate will have 3–5 years of experience with SaaS platforms and strong communication skills. This role requires the ability to work under pressure in a fast-paced environment. If you're ready to take your career to the next level, apply now!

Qualifications

• 3–5 years managing SaaS platforms, CRM tools, or engagement systems.
• Strong organization and process skills.
• Valid driver's license.

Responsibilities

• Manage and optimize relationships with CRM platforms.
• Coordinate with internal stakeholders on system changes.
• Monitor and elevate technical issues with platform performance.

Skills

Managing SaaS platforms

Working knowledge of API-based systems

Good communication skills

Analytical skills

Education

Diploma/degree in Project Management

Diploma/degree in Marketing

Diploma/degree in IT

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Customer Engagement Platform Specialist. Do you think you have what it takes to be our newest Purple Star?

The Customer Engagement Platform Specialist is responsible for managing, optimising, and coordinating the business’s relationship with CRM platforms, internal stakeholders, and other integrated tools. The Customer Engagement Platform Specialist is the operational bridge between marketing, product, BI, and platform vendors to ensure seamless implementation of customer engagement strategies. The Customer Engagement Platform Specialist will monitor performance, support rollouts, elevate issues, manage SLAs, and ensure platforms are leveraged to their full potential.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast‑paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3–5 years managing SaaS platforms, CRM tools, or engagement systems
• Working knowledge of API‑based systems, BI tools, ticketing systems
• Valid driver’s license

Bonus to have:

• Diploma/degree in Project Management, Marketing, or IT

What You’ll Do For The Brand:

• Maintain active communication with platform vendors, ensuring regular updates and feedback loops.
• Coordinate alignment between platform roadmaps and internal Customer Experience & Engagement strategies.
• Track and manage SLAs, support tickets, and vendor performance logs.
• Monitor and elevate technical issues with platform performance, availability, and configuration.
• Coordinate with internal stakeholders on system changes or integration points.
• Maintain a live log of all issues, platform improvements, and pending requests.
• Work with internal stakeholders to plan and test new platform features or modules.
• Oversee QA and go‑live readiness of new CX & Engagement tools or workflows.
• Ensure documentation and playbooks are updated post‑implementation.
• Develop monthly scorecards to track uptime, issue resolution, and platform usage metrics.
• Present regular insights to the CX & Engagement Team Manager to inform platform enhancement decisions.
• Create and maintain clear internal documentation of platform processes, integrations, and best practices (SOP).
• Train internal teams on platform functionality and changes as needed.
• Research and analyse competitor activities in the CX, CRM and iGaming space.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and problem‑solving abilities.
• Ability to work under pressure and in a fast‑paced environment.
• Any other related duties that might be required.

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Ability to build and maintain stakeholder relations
• Be technically savvy
• Strong organisation and process skills
• Ability to maintain tracking systems, QA logs, SLAs, and integration documentation
• Be Accountable

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!

Job Info

• Job Identification 985
• Job Category Operations
• Posting Date 12/11/2025, 02:45 PM
• Locations 6, Durban, KwaZulu-Natal, 4320, ZA (On‑site)
• Apply Before 01/30/2026, 02:44 PM
• Job Schedule Full time
• Roster No

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