Client Success Manager (Email Marketing Agency)

Drop Zero Digital; Johannesburg; On-site; ZAR 1,320,000 - 1,673,000; Full time

Job summary

A digital marketing agency is looking for an experienced Account Manager to oversee client relationships. This remote role involves managing multiple eCommerce accounts, delivering insights, and ensuring quality work. Candidates should have strong communication skills and a background in account or client service roles. Flexibility, self-motivation, and familiarity with tools like Slack and Google Workspace are essential.

Benefits

Flexible work environment

Annual learning budget

Direct impact on client outcomes

Qualifications

• 2+ years in account/client service roles, not call center/customer support.
• Excellent spoken and written English.
• Self-starter who escalates with solutions, not problems.

Responsibilities

• Steward 5–7 DTC eCom accounts end-to-end.
• Turn raw performance into meaningful recommendations.
• Run airtight QA to ensure clients see polished work.

Skills

Account management

Communication skills

Proactive problem-solving

Time management

Tools

Slack

Trello

Google Workspace

Job description

Full-time 165–175 hrs

About Drop Zero Digital

We’re an email & CRM studio for ambitious eCommerce brands.

Think sharp segmentation, creative that actually converts, and lifecycle flows that print predictable revenue.

Our work has driven $10M+ in attributable email revenue—and we’re just getting started. We’re remote-first, big on ownership, light on fluff, and relentlessly focused on retention. If you like clarity, craftsmanship, and getting better every week, you’ll feel at home here.

The Role (you’ll truly own the relationship)

This is not a stealth project manager gig. You are the face of Drop Zero Digital for your accounts—setting the plan, steering comms, and making sure the work lands on time and on point.

In practice, you will :

Steward 5–7 DTC eCom accounts end-to-end, building trust through proactive updates and sharp insights.

Turn raw performance into meaningful recommendations—review Klaviyo campaigns, monitor flows, and push for incremental wins.

Orchestrate designers, copywriters, and technical teammates; write clean briefs and keep delivery moving.

Run airtight QA so clients only see polished work.

Anticipate problems, communicate early, and keep projects calm even when priorities shift.

Helpful signals

Background in marketing or lifecycle comms.

You give and receive feedback well.

You can tell the difference between urgent and merely loud.

You’ve supported fast-moving teams before.

Hubstaff (or similar time-tracking) doesn’t scare you.

How we operate

We don’t micromanage—but we do measure. Expect to :

Track hours in Hubstaff (targeting 65%+ productivity).

Complete a short Loom review; if successful, a 2–3 hr async task follows.

Join a 4-day paid async trial to show your working style in real conditions.

If all goes well, we’ll run a 2-week immersion (with Hubstaff) before full onboarding.

If this isn’t you…

You need hand-holding or frequent reminders.

You want a “chill” role where outcomes are optional.

Feedback and accountability make you bristle.

Systems, deadlines, and tracking tools feel oppressive.

You dislike writing, organising, or summarising takeaways.

How to apply (simple steps)

Answer the application questions in this post.

Record a 60–90s Loom introducing yourself and why this role fits.

If shortlisted, complete a 2–3 hr async assignment.

Move into a 4-day paid trial.

Final interviews with Lilit + Tom.

Join a 2-week immersion to make sure the mutual fit is real.

What you’ll need to succeed

2+ years in account / client service roles (not call-centre / customer support).

Proven ability to juggle deadlines, assets, feedback, and multi-party comms.

Excellent spoken & written English.

Strong judgment : you know what matters—and what doesn’t.

Comfortable with Slack, Trello / Notion, Google Workspace (or equivalent).

Self-starter who escalates with solutions, not problems.

Weekday availability in UK / CET hours, with occasional late overlap for US clients.

What’s in it for you

Fully remote, flexible environment with a sharp, supportive team.

300 annual learning budget.

Space to grow into strategy, leadership, or cross-functional paths.

Direct impact on client outcomes and DZD’s next chapter.

If you’ve read this far and feel a little spark—that’s your cue to apply. Let’s build something excellent