Technical jobs in Singapore
Desktop Support Specialist (Mac Support)
HCL SINGAPORE PTE. LTD.
Senior Software Consultant
HORIZON MANPOWER SERVICES PTE. LTD.
Business Development Representative - (Precision Engineering/ Lighting/ Building Material)
STAFFKING PTE. LTD.
Software Consultant
HORIZON MANPOWER SERVICES PTE. LTD.
Cyber Intelligence Vice President, Threat Intelligence
JPMorganChase
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YTL PowerSeraya Pte. Limited
Engineering Director, Networking and Storage, Google Cloud
Lead Engineer/Engineer, AI Tech Management, PMG
Home Team Science and Technology Agency (HTX)
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National Environment Agency
Head, Lifecycle Proposal Management
Siemens
Junior End User Support Analyst - Singapore
Black Sun plc
Engineer/ Lead Engineer (Marine Systems), Platform Systems Sustainment Centre
Home Team Science and Technology Agency (HTX)
Technical Advertiser Solutions Senior Consultant
Snap Inc.
Associate/AVP, Total Portfolio Sustainability Investment Research & Strategy
GIC Private Limited
VP, Avaloq Tech Business Analyst – Wealth Management
DBS
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Recruit Express Pte Ltd.
Exhibitions Officer (Technical Display)
National Heritage Board
Account Executive, Product Sales - Radar
Monograph
T&T Consultant - Deloitte Digital (Project Management) - MY
Deloitte PLT
Senior DataOps Engineer - MainApp infrastructure
Medium
AI-Assisted Application Engineer (Senior Principal Software Engineer)
Dell Technologies
Systems Architect (L3/4)
SAGL CONSULTING PTE. LTD.
Sr Manager - Solutions Engineering
Working Nomads
Desktop Support Specialist (Mac Support)
Job summary
A leading tech company in Singapore is looking for a Desktop Support Specialist. The ideal candidate will provide technical assistance for macOS and Windows systems, troubleshoot various issues, and train users on new software. Candidates should have strong problem-solving skills, relevant experience, and the ability to work independently or in a team. Relevant certifications are a plus. The position requires collaborative efforts with IT teams to ensure smooth operations.
Qualifications
- Proven experience as a Desktop Support Specialist or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with remote desktop applications.
Responsibilities
- Provide technical assistance for macOS and Windows systems.
- Troubleshoot hardware, software, and network issues.
- Train users on new systems and software.
Skills
Education
Tools
Asa Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
- Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
- Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
- Assist with the setup and deployment of new equipment and software.
- Respond to support requests via phone, email, or in-person.
- Document and track issues and resolutions in a ticketing system.
- Train users on new systems and software as needed.
- Collaborate with other IT team members to resolve complex issues.
- Maintain an inventory of all hardware and software resources.
- Ensure security and privacy of networks and computer systems.
- Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.
- Proven experience as a Desktop Support Specialist or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Relevant certifications (e.g. Microsoft Certified Professional) are a plus.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.