Desktop Support Specialist (Mac Support)

HCL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading tech company in Singapore is looking for a Desktop Support Specialist. The ideal candidate will provide technical assistance for macOS and Windows systems, troubleshoot various issues, and train users on new software. Candidates should have strong problem-solving skills, relevant experience, and the ability to work independently or in a team. Relevant certifications are a plus. The position requires collaborative efforts with IT teams to ensure smooth operations.

Qualifications

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications.

Responsibilities

• Provide technical assistance for macOS and Windows systems.
• Troubleshoot hardware, software, and network issues.
• Train users on new systems and software.

Skills

Technical assistance for macOS-based hardware and software

Troubleshooting issues

Installing and maintaining systems

Excellent problem-solving skills

Communication skills

Organizational skills

Education

Relevant certifications (e.g. Microsoft Certified Professional)

Tools

Mobile Device Management solutions (e.g., JAMF)

Help desk software

Job description

Job Description:

Asa Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Key Responsibilities:

• Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
• Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Assist with the setup and deployment of new equipment and software.
• Respond to support requests via phone, email, or in-person.
• Document and track issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with other IT team members to resolve complex issues.
• Maintain an inventory of all hardware and software resources.
• Ensure security and privacy of networks and computer systems.
• Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Qualifications:

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.